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QA & Package Handler Resume Example

Resume Score: 85%

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QA & PACKAGE HANDLER
Summary

Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process.Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.

Highlights

Perfect attendance record

MS Office proficient

Approachable

Flexible

Dedicated team player

Cheerful and energetic

Team leadership


  • Excellent time management
  • Analytical
  • Typing speed 58 WPM
  • Relationship selling
  • Reliable and dependable
  • Positive outlook
  • Resolution-oriented
Experience
QA & Package HandlerJul 2012 to Aug 2013
FedEx Ground - Edinburg, TX

Resolved product issues and shared benefits of new technology. Managed quality communication, customer support and product representation for each client. Accurately logged all daily shipping and receiving orders. Assisted customers in finding out-of-stock items. Maintained accurate stock records and schedules. Processed customs duties and fees quickly to release international shipments. Evaluated operational records and made scheduling adjustments to maximize efficiency. Unloaded, picked, staged and loaded products for shipping. Operated MS Excel shipping system efficiently and accurately. Worked at a rapid pace to meet tight deadlines.

QA & ManagerJul 2009 to Dec 2012
Gone Shipping - Elsa, TX

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Managed quality communication, customer support and product representation for each client. Worked under strict deadlines and responded to service requests and emergency call-outs. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Kept abreast of rapidly evolving technology. Processed merchandise returns and exchanges. Demonstrated that customers come first by serving them with a sense of urgency. Worked as a team member to provide the highest level of service to customers. Maintained friendly and professional customer interactions. Verified that all merchandising standards were maintained on a daily basis.

Education
Bachelor of Arts, Communication Studies2015The University of Texas Pan-American - Edinburg, TX, USAGPA: GPA: 3.25

3.25 GPA

Member of Student Government Association Club

Minor in Psychology

Advanced coursework in Intercultural Communication & Communication for Classroom Teachers

Associates of Arts, Interdisciplinary Studies2014South Texas College - McAllen, TX, USAGPA: GPA: 3.25

3.47 GPA

Member of Student Government Association Club

Advanced coursework in College Algebra, United States History I & II, American Government I & II, Microcomputer Applications, Intro. to Philosophy, General Psychology, Spanish for Spanish Speakers I, & Interpersonal Communications.

High School Diploma5 2006Edinburg High School - Edinburg, TX, USAGPA: GPA: 3.10

3.17 GPA

Perfect Attendance

Personal Information

Thrive in team setting, easily motivated, natural leader, and quick learner, able to multi-task, able to take initiative and work effectively


Active Learner: Constantly looking for new opportunities to become knowledgeable, actively engaging in new hobbies and networking events that assist in building relationships and an exceptional work environment. Interpersonal:


Excellent communication skills and creative writing skills, can work independently or in groups, minimal supervision needed, able to self-start projects with innovative creativity andideas, excellent presentation skills and excellent with promoting and marketing, able to provide excellent customer service in a friendly and prompt manner, able to meet and exceed monthly sales goals references.

Languages
Bilingual (English & Spanish)
Skills
  • Exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes.
  • Computer-literate performer with extensive software proficiency covering wide variety of applications.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
  • Proven relationship-builder with unsurpassed interpersonal skills.
  • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards.
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
  • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.
  • Innovative problem-solver who can generate workable solutions and resolve complaints.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.



Additional Information
  • Leadership: Thrive in team setting, easily motivated, natural leader, and quick learner, able to multi-task, able to take initiative and work effectively Active Learner: Constantly looking for new opportunities to become knowledgeable, actively engaging in new hobbies and networking events that assist in building relationships and an exceptional work environment. Interpersonal: Excellent communication skills and creative writing skills, can work independently or in groups, minimal supervision needed, able to self-start projects with innovative creativity and ideas, excellent presentation skills and excellent with promoting and marketing, able to provide excellent customer service in a friendly and prompt manner, able to meet and exceed monthly sales goals references Available Upon Request
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Resume Overview

Companies Worked For:

  • FedEx Ground
  • Gone Shipping

School Attended

  • The University of Texas Pan-American
  • South Texas College
  • Edinburg High School

Job Titles Held:

  • QA & Package Handler
  • QA & Manager

Degrees

  • Bachelor of Arts , Communication Studies 2015
    Associates of Arts , Interdisciplinary Studies 2014
    High School Diploma 5 2006

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