During my career I have gained knowledge in all aspects of the IT field. Understanding both sides of the consumer and the product, I have the ability to get what needs to be done in the most efficient way possible. I understand the human aspect and finding the right motivation to make that employee achieve excellence.
Promoted from technical support engineer, to lead technical support within first employment year. Then the following year promoted to QA Engineer, where I have trained multiple new QA Engineers. At the previous company, Kern Schools Federal Credit Union, I went from Help Desk Support to Network Analyst II within a year.
Certified in GIAC Security Essentials (GSEC) - 2008
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