During my career I have gained knowledge in all aspects of the IT field. Understanding both sides of the consumer and the product, I have the ability to get what needs to be done in the most efficient way possible. I understand the human aspect and finding the right motivation to make that employee achieve excellence.
Promoted from technical support engineer, to lead technical support within first employment year. Then the following year promoted to QA Engineer, where I have trained multiple new QA Engineers. At the previous company, Kern Schools Federal Credit Union, I went from Help Desk Support to Network Analyst II within a year.
I am currently the Quality Assurance Lead for our LMS product that hosts over 5 million users. I handle testing bug fixes, newly implemented features, and communicate any issues to the development team. Implemented the Agile Methodology with a multitude of tools, to help productivity and morale throughout the development team. Help with duties handed down from Developers: Localization, RSPEC, API documentation.
Handle Implementation and escalated support issues for customers. Paved way to a new style of supporting My Big Campus (LMS Product) to help fix issues at a faster rate by gaining strong relationships with My Big Campus QA and Developers. I also took on support calls for all products the company provides. Helped train multiply new employees who have succeeded through the company. Handled escalated cases to help free time for the Support Leads to help other employees.
Handled endpoint security, patch management and vulnerability scans of over 1000 hosts, including mobile devices, desktop, servers, and vms. Managed mobile devices, web and mail filter, SFTP, firewalls, encryption, networking, GPO settings, physical security systems, and reporting.
Earned the SANS GSEC Certification, after attending the SANS Security Essentials Bootcamp
Certified in GIAC Security Essentials (GSEC) - 2008
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