Driven Quality Assurance analyst with a strong ability to work within teams and multi-task projects under strict deadlines. Expertise in developing client requests and government changes to documents. Awards won include High Five Customer Service award and the Outstanding Performance award.
Hardworking Ground Hostess whose background includes a of years focused on VIP's and special request passengers. Effect problem solver who remains proactive and decisive while under pressure.
Dedicated early education employee with experience in planning and implementing various activities for promoting physical, social, emotional and intellectual growth of children.
Counseled customers on market current status for residential and land markets. Guided home buyers through the process of purchasing a new home. Maintained high marks and exceptional feedback from clients. Educated clients on the current real estate market and answered any questions they had. Developed an excellent rapport with customers to expand opportunities for growth. Verified that the legal formalities were completed prior to closing dates. Communicated with owners regarding loan status and followed up after closing to validate a smooth and easy process.
Communicated with the VA department to ensure documents were correct and time frames were being met on VA loans.
Implemented new and improved processes and policies for new clients and government requests.
Tracked, analyzed, interpreted and redeveloped documents at client or government request.
Developed requirements for functional improvements and enhancements.
Wrote requirements, created mock loans and tested changes made to documents included in various loan packages.
Audited, on a monthly basis, live loans to validate packages were printing correctly and documents were neat.
Established a safe play environment for the children.Supervised children on field trips to local parks, fire stations and zoos.Maintained a child-friendly environment with access to outdoor activities.Worked closely with family, classroom teaching team and the church. Created a summer program that operated five days a week and incorporated trips, swimming and crafts.
Announced flight status updates and information about gate changes over airport flight information board. Created and booked reservations for customers on a daily basis. Checked baggage and collected baggage charges. Escorted passengers in wheelchairs from the terminal to the aircraft. Processed reservations, coordinated stand-bys and monitored cabin availability. Tagged checked baggage with appropriate destination with accuracy. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Printed itineraries and tickets for passengers. Addressed passenger concerns about connections and, on occasion, fear of flying by showing them they had time for a connection or sending a teletype to have them met and escorted for a shorter connection. Responded politely to passenger complaints regarding ticketing and baggage handling.Successfully completed Ground Hostess training and Ticket Agent training programs to further develop professional skills for dealing with special situations, unaccompanied children, general good will, VIP's and ticketing and checking baggage correctly .
Balanced daily cash deposits and bank vault inventory with a zero error rate.Processed cash withdrawals.Trained employees on cash drawer operation.Adhered to bank security and audit procedures.Examined checks for identification and endorsement.Supplied tellers with coin and currency as needed.Maintained confidentiality of bank records and client information.Directed specific questions to appropriate branch personnel.Delivered prompt, accurate and excellent customer service.
Elementary Education coursework
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