A high-energy, confident professional with an infectious enthusiasm for technology. Strategic planning and client relationship management expert. Also an experienced leader/manager and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals. Exemplary problem-solving, analytical, fact checking and reporting skills. A proven doer with a strong record of achieving successful results.
Held a record for five years for scheduling the most leads at one marketing event.
Helped to plan and drive the Customer Fulfillment team to achieve the companies 6 million dollar cash received goal in December 2014.
Successfully helped implement 3 different phases of a software change.
Selected to participate in the "Thompson Creek Focus Group" to help improve the companies on boarding process for new employees.
Traveled to Shenandoah Valley to assist the Marketing team to represent Thompson Creek for charity with the Catholic Diocese of Arlington Work Camp. The company donated windows, doors and 5 employee's time to help train teenagers on how to install the materials (06/2014).
Traveled to Canada to visit a vendors facility, discuss issues and negotiate price increases (10/2014).
Known as the "Jackie of all trades" from evolving within the company.
Thompson CreekLanham, MDPurchasing Manager03/2014 to 03/2015
In charge of the Material Master in SAP.
Maintained the retail pricing and vendor pricing for the company.
Administered an on-line purchasing system.
Assisted in planning the departments 2015 budget.
Managed 10 staff members; conducted their annual reviews. Approved time sheets online for payroll; Managed PTO requests and schedules of the staff.
Located vendors of materials, equipment or supplies, and interviewed them in order to determine product availability and terms of sales, including discount structures and volume rebates.
Process orders when the team was behind.
Interviewed and hired staff, oversaw and conducted staff training.
Resolved vendor grievances, and claims against supplier.
Reviewed, evaluated, and approved specifications for issuing and awarding bids.
Established strategic relationships with key suppliers who are aligned to the company's needs and with associated internal departments.
Created excel spreadsheets for the Coordinators with delivery dates weekly for all products to ensure installations were scheduled accurately.
Created new processes or updated old processes when changes occurred.
Created and tracked KPI's for the team and reported it weekly to the team and other management.
Planned itinerary's for our vendors that would come into town for meetings.
Conducted team building exercises and planned off site training classes.
Helped all staff members to troubleshoot SAP issues in IT's absence.
Thompson CreekLanham, MDPurchasing Team Leader03/2013 to 03/2014
Troubleshoot SAP issues for other staff members.
Train all purchasing specialists on new processes or refreshers.
Thompson CreekLanham, MDPurchasing Specialist09/2012 to 03/2013
Process orders from measures and service calls from the day before.
Maintain full knowledge of products.
Provide vendor lead times to the Coordinators.
Acknowledged all Purchase Orders processed by Purchasing.
Report all vendor issues to the appropriate vendor and Coordinator.
Request and track vendor credits.
Monitor deliveries to ensure the vendors shipped on time.
Thompson CreekLanham, MDProject Coordinator06/2011 to 09/2012
Customer's main point of contact from the time of measure to invoicing. Proactively communicated with assigned customers to provide job status updates.
Used the Peachtree software to process new and service orders with vendors until the SAP software was implemented.
Acknowledged orders from vendors.
Communicated with internal staff before and on the day of install to ensure the project was going accordingly.
Trained all new Project Coordinators on job duties when on boarded.
Thompson CreekLanham, MDLogistics Coordinator10/2010 to 06/2011
Review sales forecasts to allocate, create a schedule and confirm installation and service personnel.
Coordinate confirmations with installation crews on installation day.
Schedule emergency, back-up personnel to meet customer promises; allocate elsewhere when not needed for emergencies.
Communicate schedule changes promptly.
Address issues that may occur at the installation.
Thompson CreekLanham, MDMarketing Promoter Team Leader02/2010 to 11/2010
Coordinate and manage team schedule's.
Prepare and set up the company's booth at events.
Train new hires on methodology and products.
Enter leads into the system or drive the paperwork from all team members into the office after the event, if needed. Email results to management at the end of business.
Thompson CreekLanham, MDMarketing Promoter08/2009 to 02/2010
Commute to different venues to promote the company's products in the Maryland, DC and Virginia areas.
Using the methodology provided, Iwould approach event attendee's to obtain "leads" for the sales team.
17 credits:General StudiesAnne Arundel Community College, Arnold, MD, USA
High School Diploma2008South River High School, Edgewater, MD, USA
Certified in the following programs from National Seminars:
The Essentials of Dynamic Public Speaking (2013)
Leadership and Supervisory Skills for Women (2013)
How to Build Strategic Thinking Skills (2014)
Accurate, Adaptable, Ambitious, Buying/Procurement, Social Media, Marketing, Employee Engagement, Project Manager, Retail Marketing, Testing, Invoicing, Peachtree, Project Coordination, Training, Budgets, Technology Implementation, Purchasing Manager, Leads, New Hires, Scheduling, Forecasts, Logistics, Auditing, Shipping and Receiving, Customer Relationship Management, Shipping, Enthusiastic, Assertive, Flexible and Motivated. Proficient in Microsoft Word, Excel, PowerPoint, Visio, Outlook, entryLink, FeneVision, SAP and CRM.
Special Assignment * SAP-VC "Windingo" Phase 2 - Project Manager of the APP implementation
(Thompson Creek, August 2013 - March 2015)
One of four team members who actively lead the planning process, project stages and employee engagement during the implementation phase.
Drove collaboration between the IT team and Department Managers to achieve milestones and deliverables.
Outlined the vendor requirements, the product features, the retail price, the product cost and the labor cost for each product or carpentry work offered for the IT team to create B.O.Ms.
Assisted in leading configuration and testing of software to meet the needs of the organization.
Helped identify and manage issues and risks throughout the project.
Managed resources by assigning tasks and monitoring those tasks to ensure we met our deadline.
Planned and outlined all processes and procedures for the departments affected.Trained 100 employees on their new processes and procedures surrounding the APP.
Assisted in planning how the two systems (SAP and entryLink) would communicate.
Outlined processes and procedures for the Measure Techs and Project Coordinators to adjust or review an order in ProVia's entryLink website or SAP.
Supplied training to the Measure Techs and Project Coordinators on the entryLink website.
Special Assignment * SAP Software implementation trainer and “Clean up Project AJAX”
(Thompson Creek, January 2012 - February 2012)
Trained all Project Coordinators and Service Coordinators in the new SAP and CRM software for placing orders, pulling reports, scheduling installations, service visits and measure appointments.
After the SAP software was launched, I joined the "clean-up" team named Team AJAX to analyze and correct the transactions that were not done or inaccurate. I learned processes for the following departments: Audit, Warehouse, Shipping and Receiving.