PUBLIC SPEECH COACH AND EXPERT COMMUNICATION CONSULTANT
Ambitious communicator with 8+ years of experience working directly with high priority customers. Possesses impeccable written/verbal communication skills and excellent interpersonal communication skills. Hardworking, well organized, leader and team player looking to obtain a position that utilized and advances my knowledge of sales, marketing, and oral/written communication skills exceeding expectations while maintaining positive client relationships and generating gross profit for the company.
Windows, Microsoft Office applications, SARS, mind body online, and Photoshop.
WARE FAMILY － SOLANA BEACH, CA
Alzheimer caregiver, April 2011 present Exhibit compassionate care and communication with regard to health issues and concerns.
Provide behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Sound, ethical and independent decision-making ability consistent with medical protocols.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Often commended for maintaining the safety, respect, and dignity of residents.
Develop and maintain relationships with community referral sources, such as other caregivers and community groups.
Coordinate care efforts with mental health professionals or other health professionals, such as doctors, nurses, or social workers.
Collaborate with clients' families to implement care plans such as behavioral, residential, and social goals.
Develop diagnostic procedures to determine clients' needs.
Communicate positively and effectively with patient.
Calm patient when she is distressed or angry.
Observe and document patient status and report to boss.
Assist with adequate nutrition and fluid intake.
Tend to patient with chronic illness.
Recognized and reported abnormalities and/or changes in patients' health to whom it was most necessary.
Provide patient and family with emotional support.
Promote continuity of care by accurately and completely communicating to other caregivers the status of patient for which care is provided.
Promote personal and co-worker safety.
Public Speech Coach and Expert Communication Consultant MIRACOSTA COLLEGE － CA
September 2014 present Generate, and edit all marketing content to guarantee highest number of clients.
Helped to develop program and am one of the 3 face of the school's communication consultant program next to a renown communication professor.
Establish working relationships with professors, students, and department heads.
Track feedback for the communication consultant department.
Coach clients to help their overall performance in public speaking.
Challenge and motivate clients through in depth discussion and practice.
Lecture college courses, as a guest speaker, on communication apprehension.
Prepare and maintain records and files, including documentation such as clients' personal information, strengths/weaknesses worked on clients' goals.
Proficiently use SARS program.
Quickly assess and develop personalized program/plan of action tailored to clients' need.
Receive high remarks from clients on my positive reinforcement.
Received and maintained 100% client satisfaction rating.
Earned positive verbal/written feedback regarding ability to teach from clients and boss.
Effectively work and communicate with non-native ESL students on a daily basis.
Work directly with writing.
Track daily client amount through grid.
Built program up, and was able to receive funding from the school board for it.
Trainer/Key Manager/Server/Bartender April 2006 to CurrentISLANDS RESTAURANT － ENCINITAS, CA
Perform all transactions in a cordial, efficient and professional manner.
Speak with patrons to ensure satisfaction with food and service.
Effectively problem solve and adjust to meet customers' needs Exercise sound judgment in issuing credit and making exceptions to customer policies to maintain high levels of customer satisfaction.
Handle cash and process payments.
Communicate with customers regarding orders, comments and complaints.
Diffuse any issues between employees or upset customers.
Make and serve drinks to guests and servers following established guidelines, procedures and policies.
Maintain contact with kitchen staff, management, serving staff and customers.
Interview, assist hire, and train new employees.
Consistently generate additional revenue through skilled sales techniques.
Maintain up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic customer relationships and earned a reputation for exceeding sales goals.
Cross-trained and provided backup for coworkers when needed.
Guarantee positive customer experiences and resolve all customer complaints.
Increased store sales by upselling merchandise.
Regularly sought opportunities to up sell and add on additional items.
Excel at calming guests and employees in tough and unpleasant situations.
Supervise staff and work with integrating new customs, and discipline.
Was appointed trainer at 18 years old.
Founded, marketed, and successfully ran homeless drive which handed out over 10,000 'warmth bags" in 4 weeks.
Given an international job in Switzerland working with children from all of the world speaking every possible language.
Marketed and helped to run Yoga for Justice Live it event 2013, selling over 500+ tickets Started and integrated new communications program at MiraCosta College.
Top 1% of students in the communication department and Public speaking ever experienced," According to Eric Robertson, College Professor and Entrepreneur.
ServSafe Certified Always ready to learn.
Certificate of Achievement in Yoga Certifications : May 2013Honors
· Internship for Bindu Yoga studio working with technical software and Promotions
Certificate of Achievement in IGETC
High School Diploma : June 2004LA COSTA CANYON HIGH SCHOOL － LA COSTA, CAGPA: GPA: 3.3/4.0GPA: 3.3/4.0 Cheerleader all four years
Cheer Captain for two years
Honor roll all four years
Associate : Liberal Arts Social Behavioral Sciences Communications marketing, December 2014MIRACOSTA COLLEGE － CAGPA: GPA: 3.0/4.0Liberal Arts Social Behavioral Sciences Communications marketing GPA: 3.0/4.0 while maintaining jobs Top of Statistic class, only A in class Constantly in good standing or honors Paid internship in the writing center Coursework in Communications, business, statistics, and biological sciences