Detailed-oriented pharmacy technician with over 15 years of retail, hospital and independent pharmacy experience and customer service. Self-starter with extensive knowledge of Medicare, private insurance, pharmacy law and the unseen clerical side pharmacy practice.
Provided friendly customer service. Strictly maintained customer and patient confidentiality. Communicated directly with patients, doctors' offices via telephone, fax and email. Efficiently answered multiple phone lines and processed high volume of order requests from nurses, doctors and pharmacists. Regularly completed paper and electronic patient data records. Prepared and took part in prescription audits from third party insurance companies. Traveled and trained new pharmacy staff on computer software. Researched and billed workman's compensation claims. Provided and held private consultations with elderly individuals on Medicare Prescription Plans. Compounded non-commercially available medications. Recorded meeting minutes, and passed on information to other employees from conference calls, meetings and webinars. Collected data, created weekly, monthly and quarterly reports and suggested ways to increase productivity and sales. Trained employees on new standard operating procedures. Managed and ordered inventory. Managed monetary accounts for clients with payee assistance, Managed monetary and facility charge accounts, Performed Medicare and physician marketing visits. Set up and took part in yearly flu shot clinics at senior living centers, community centers and general employment centers. Cash handling, reporting and counting at the register.
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