Focused, detail-oriented Security Guard with more than 2 years protecting corporate assets and maintaining safety. Security Guard with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations. Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong critical thinking capabilities. Security Supervisor well-versed in identifying potential risks and using common sense in high-stress situations.
Talented client relations manager
Skilled in call center operations
Customer interface expertise
Adheres to customer service procedures
Committed to maintaining data integrity
Strong problem solving aptitude
Public Safety Supervisor, 09/2014
to Current Andy Frain Services – Louisville,
Conducted 15-30 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
Supervised a team of 3-18 security personnel during a given shift.
Led a team of 3-18 guards in monitoring a high volume of mall traffic during peak hours and days.
Screened vendors and contractors before granting access to restricted areas within the mall.
Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Drafted security operating procedures and training materials for the human resources department.
Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Processed both internal and external case sheets.
Monitored the department's contribution to total store shortage reduction and prevention programs.
Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Computer Sales and Technician, 02/2014
to 09/2014 Staples – Louisville,
Handled computer repairs up to and including reformatting and hardware instillation.
Was, on the floor customer service and sales, handling questions, and concerns of hardware and software selections.
Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
Trained both internal and off-site users in repairing and resolving recurring issues.
Ordered necessary supplies and parts to repair malfunctioning hardware.
Customer service and phone technician, 03/2013
to 12/2013 Time Warner Cable – Louisville,
Call center trouble shooting, and customer service.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.
High School Diploma: 2000 Lewis County High School - Weston,
Emphasis in oral communications and fine arts.
NA: Oral Communications and Theater Specialization,
2003 Glenville State College - Glenville,
WV Oral Communications and Theater Specialization Interrupted for family responsibilities