Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a four year career in the Navy. Effective communicator who quickly masters new roles and technologies to achieve positive results.Former servicman seeks position as a Corporal with the San Manuel Band of Mission Indians' Public Safety Department. Brings more than five years experience conducting investigations, evidence collection and interviews of subjects. Exceptional analytical and negotiation skills. Highly motivated, effective communicator where customer service is always paramount. Works extremely well with patrons from diverse backgrounds.
Adaptable to changes in shift assignments and challenges presented from co-workers as well as patrons. Customer-focused professional who maintains a strong positive personality when situations get difficult.
Received Global War on Terrorism Service Medal. Honorably discharged from the U.S. Navy in 2007. November 2008 Employee of the Month.
Provide service to the San Manuel reservation and all Tribal properties to establish a safe environment for all those who work live or visit the reservation and San Manuel Indian Bingo & Casino. Conduct investigations into crimes committed along with providing excellent customer service.
Drove to locations and measured roads, sidewalks, utilities, and street lights to determine a safe route to dig for construction workers. Drafted findings in the field and later drafted those findings onto Auto CAD program to be reviewed by company clients.
Conducted Oil Changes on customer's vehicles.
Conducted duties assigned to regular police work on base.
Prepared new and used vehicles for delivery to new customers. Conducted dealer trades between dealerships.
Conducted sales of new and used vehicles. Interviewed customers to determine suitability of the basic requirements to obtain a new or used vehicle. Maintained high customer service standards to keep customers returning. Followed up with new customers after every sale to ensure that customers expectations were met.
Pre-checked vehicles into service department that were to be sold as new units upon arrival of the dealership. Inspected trade-in vehicles to determine auction suitability. Took inventory of daily trade-in vehicles and kept records of all new and used vehicles in stock. Managed approximately eight lot porters providing a work schedule that best fit the company's needs. Interviewed and hired all new lot porters for the dealership. Wrote disciplinary notes to forward to management when an employee was in violation of company policy.
Provided customer service in retrieving service vehicles after maintenance was completed. Also completed full detail of newly purchased vehicles.
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