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PTO Board Member Resume Example

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PTO BOARD MEMBER
Career Overview

Dedicated Bilingual Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Strong organizational skills

Active listening skills

Adaptive team player

Problem-solver


Multi-Task Management

Fluent in Spanish (both verbal and written)

Research

Type 40 WPM

Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Was awarded the 'Above and Beyond Award' for surpassing my regular work duties

Work Experience
PTO Board MemberMar 2012 to Current
Sierra Vista Elementary PTO － Perris, California
  • Maintain open communication with school parents to help resolve ongoing problematic concerns related to school and district policy.
  • Perform voluntary services to benefit the school and its students.
  • Responsible for working with the executive team in conducting the day-to-day operational management and implementation of all activities pertaining to fund development and fund-raising.
  • Coordinate contact with outside vendors for various non-profit needs.
  • Research merchandise and locate best product pricing and quality.
  • Generate new ideas and business opportunities to increase fund-raising and fund development to meet and exceed revenue goals.
  • Work closely with school administration, teachers, and students and provide assistance as needed.
Supervision AideNov 2013 to Jun 2014
Val Verde Unified School District － Perris, California
  • Under general supervision, assisted site staff and teachers to ensure the safety and well-being of students.
  • Enable students to safely enjoy group interaction and exercise during noon-time eating and recess/break activities.
  • Assigned areas include outdoor play area, cafeteria, indoor and outdoor assembly areas, halls, restrooms, and other areas as instructed.
  • Also assist site staff with other related work as required.
Secretary, Board of DirectorsOct 2013 to Jun 2014
Nenmi L. Rivera Boys & Girls Club of Perris － Perris, California
  • Assisted in fostering communication and diligence through proper management and utilization of important records such as meeting minutes and the organization's bylaws.
  • Serve as the custodian of records and responsible for maintaining accurate documentation and meeting any legal requirements.
  • Prepare and distribute materials such as agendas and meeting minutes in a timely fashion to the rest of the board of directors.
  • With the assistance of the entire board, help assess the overall direction and strategy of the organization.
Customer Service RepresentativeDec 2002 to Nov 2013
RJ Joseph Insurance Services － Riverside, California
  • Under minimal supervision, serviced prospective clients and existing customer accounts.
  • This includes greeting clients, answering their phone calls, answering their emails.
  • Provide customized personal lines insurance quotes manually and through an online quoting system.
  • Service existing accounts on a daily basis with inquiries, amendments, and personalized review.
  • Work closely with large insurance companies and assisting with their requests.
  • Type and create documents to be sent to clientele and companies.
  • Assist with canceled policies and rewriting and reinstating as needed.
  • Handled and administered monies upon new business or simply accepting monthly payments.
  • Worked closely with the owner in finding ways to save the agency money, increase revenue, as well as retain existing business.
  • Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Guaranteed positive customer experiences and resolved all customer complaints.
Educational Background
High School Diploma6 1999USC/MaST Magnet High School － Los Angeles, California

Completed 4 years of general education along with advance placement courses in English, Math, Science, and Technology. These courses were mostly administered on USC's campus through an 'open campus' concept to prepare students for college.


Fire & Casualty License2001State of California Fire & Casualty － Los Angeles, CA

Completed training and testing to obtain a Fire and Casualty License to be able to transact personal lines insurance. This type of license mandates completion of continuing education on a yearly basis to remain active.

Skills
  • Cash handling
  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Proficient in Microsoft Office
  • Computer savvy
  • Team player
  • Analytical
  • Operate office equipment (e.g. fax machine, copier, scanner, etc)
  • Critical thinker
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Resume Overview

Companies Worked For:

  • Sierra Vista Elementary PTO
  • Val Verde Unified School District
  • Nenmi L. Rivera Boys & Girls Club of Perris
  • RJ Joseph Insurance Services

School Attended

  • USC/MaST Magnet High School
  • State of California Fire & Casualty

Job Titles Held:

  • PTO Board Member
  • Supervision Aide
  • Secretary, Board of Directors
  • Customer Service Representative

Degrees

  • High School Diploma 6 1999
    Fire & Casualty License 2001

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