Provider Experience Coordinator Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Forward thinking Provider Experience Coordinator passionate about positively impacting systems, programs and member experiences. Familiar with CT SUD Treatment and Recovery system and always looking for ways to improve operations and personalize assistance. Clear understanding of network assessment and identification of opportunities to expand capacity and improve provider performance. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Healthcare Industry.

  • Effective written and verbal communication
  • Creative problem-solver
  • Emotional intelligence
  • Collaborative
  • Resourceful
  • Analytical
  • Project management
  • System and process improvement
Work History
Provider Experience Coordinator, 03/2020 to Current
Strive Prep Denver, CO,
  • Identified need for, developed and facilitated Independent Practitioners Forum
  • Gathered qualitative data regarding strengths, gaps and barriers within SUD treatment and recovery system through planning and facilitation of ongoing key stakeholder meetings
  • Developed, executed and monitored provider outreach and engagement strategy leading to timely provider survey response rate of over 80% across 3 geographic regions and multiple levels of care
  • Developed multiple data briefs and presented to key stakeholders to foster and maintain feedback loops
  • Covered 3 geographical regions participating in regular taskforce, CCT and workgroup meetings including state-wide peer support reimbursement
  • Initiated provider development activities through internal presentations, training activities, participation in key committees and monitoring activities
  • Analyzed provider/stakeholder feedback and data to identify Incongruencies, trends, and best practices to inform opportunities and recommendations to expand Medicaid provider capacity and create sustainable systemic change in SUD treatment and recovery services
  • Contributed to external promotion through written documentation and materials/reports to clients and stakeholders
Outreach and Curriculum Development, 06/2018 to Current
Thrive Family Addiction Support City, STATE,
  • Working towards establishing National and Statewide network of vetted resources
  • Helping family members who are actively dealing with substance use disorder and or mental illnesses by offering personalized coaching, education, support and access to resources
  • Facilitation of group support using evidence-based curriculum
  • Network with local, regional and national providers and community stakeholders and supports
  • Contribute to community-focused public relations
  • Administrate online pages including private support group with over 2200 family members
Middle School Teacher, 08/2004 to 11/2019
Bristol Public Schools City, STATE,
  • Developed and implemented district-wide curriculum leading to high ranking state and district test scores
  • Used data, logic and reasoning to identify solutions, conclusions or approaches to problems
  • Demonstrated competency at working in different organizational structures
  • Collected, recorded, documented and analyzed data as it pertained to student performance and behavior
  • Developed Team Student Recognition Program; Planned and Organized Community Cares Carnival (2015); student fundraisers
  • Integrated technology for planning, development, implementation and data analysis
  • Participated in school/district-wide committees to impact and support change resulting in improved student outcomes
Master of Science: Educational Leadership, Expected in 1999
Central Connecticut State University - New Britain, CT
Bachelor of Science: Education/Elementary Education, Expected in 1991
Central Connecticut State University - New Britain, CT

Minor: Psychological Sciences

Volunteer Work
  • 2021 A Promise to Jordan, BOD, Member at Large
  • 2019 THE Movement, BOD, Member at Large
  • 2011-2019 CT AFG Convention Committee
  • 2018 Session Speaker for Family-RX


Lean Six Sigma Healthcare Green Belt

Six Sigma Project Management

Yoga Teacher Training 200

Recovery Support Specialist - HHC Recovery Leadership Academy

Training of Trainers CCAR RCA

CT Professional Educator PreK-Grade 8

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Resume Overview

School Attended
  • Central Connecticut State University
  • Central Connecticut State University
Job Titles Held:
  • Provider Experience Coordinator
  • Outreach and Curriculum Development
  • Middle School Teacher
  • Master of Science
  • Bachelor of Science

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