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provider customer service representative resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Skilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Highlights
  • Troubleshooting skills
  • Multi-channel contact center software  
  • High customer service standards
  •  Fluent in Spanish
Experience
Provider Customer Service Representative, 2016 - Current
Unitedhealth Group Inc. Marietta, GA,
    • Made reasonable procedure exceptions to accommodate unusual customer requests.
    • Deliver credentialing status and provide credentialing process details, including changes and/or corrections needed.
    • Initiate credentialing and add provider demographic information using NDB system when necessary.
    • Review Disclosure documents using Titan and Citrix applications.
    • Answer incoming calls from providers wanting to join the network
    • Properly directed inbound calls in phone queues to improve call flow.
Banker/Business Banking/ Consumer Banking, 08/2011 - 08/2013
Schulte Hospitality Group Lexington, KY,
  • Received inbound calls for consumer and business banking.
  • Helped customers navigate through company websites and applications.
  • Responsible for responding to customer inquiries relating to deposits, financial transactions, and problem resolution.
  • Helped train newly hired representatives for both business and consumer departments.
  • Provided accurate information, utilizing bank computer software applications in a Windows environment..
Inbound Collection/Sales Associate, 07/2009 - 06/2011
DIRECT ENERGY City, STATE,
  • Received calls from customers helping them with day to day needs with electricity.
  • Processed payments over the phone and collected any collectable debt.
  • Reported, logged, and updated calls; kept track of calls and accounts.
  • Organize reports daily as it relates to performance, forecasting and daily stats inclusive of but not limited to payment arrangements, credit holds, complaints.
  • Contacted, negotiated, collected debt and maintained a complete debt collection portfolio using the support framework designed Selected Accomplishments.
Front Desk Clerk, 05/2008 - 05/2009
FAIRFIEL INN MARRIOTT City, STATE,
 
  
    • Made hotel and other reservations by entering or telephoning requirements; checking availability; confirming requirements.
    • Conveyed information to guests by receiving and transmitting messages, mail, facsimiles packages, etc.
    • Provided information to guests by answering inquiries regarding guest services, such as entertainment, shopping, business, travel.
    •  Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
    • Collected revenue by entering services and charges; computing bills; obtaining payment.
Education
Associate of Science: Social Work, Expected in
-
In Process EASTFIELD COLLEGE - Mesquite, TX
GPA:
Status -
3.0 GPA
Minor in Spanish
High School Diploma: , Expected in 06/2006
-
W.W. SAMUELL HIGH SCHOOL - Dallas, TX
GPA:
Status -
Work History
Provider Customer Service, 2016 - Current
United Health Group Richardson, TX
Business/Consumer Banker, 08/2011 - 08/2013
JP Morgan Chase Arlington, TX
Inbound Collection/Sales Associate, 07/2009 - 06/2011
Direct Energy Ennis, TX
Front Desk Clerk, 05/2008 - 05/2009
Fairfield Inn Marriott Hinesville/Mesquite, GA/TX
Languages
Bilingual Spanish/English
Fluent reading/writing
Skills
Professional and friendly,  Telephone Skills, Time Management , Customer Satisfaction, Multitasking, Problem Resolution, Bilingual- Spanish, Type 40 wpm, Microsoft Excel, Microsoft Outlook, Microsoft Word, Citrix, NDB, Titan

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Resume Overview

School Attended

  • In Process EASTFIELD COLLEGE
  • W.W. SAMUELL HIGH SCHOOL

Job Titles Held:

  • Provider Customer Service
  • Business/Consumer Banker
  • Inbound Collection/Sales Associate
  • Front Desk Clerk

Degrees

  • Associate of Science
  • High School Diploma

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