I am a Professional. Bilingual in English and Castilian(Spanish) including reading and writing. I possess great Attention, Listening, communication and People skills. I am very patient, respectful, responsible and caring. I am perfectly capable of adapting to surroundings, location and modifying my demeanor allowing to quickly set into roles and execute what is required of such position. Overall exceptional customer service skills! I am a passionate and Focused individual with 11 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve difficult situations through resourcefulness and adaptability. Hardworking and dedicated professional. Meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company services. Offering empathy, reliability and enthusiasm . My experience encircles Retail Management , marketing and sales to clinical documentation, clerical and interpersonal skills from working in Medical claims support. Full knowledge of Apple Mac, Windows hardware and software. Above intermediate computer skills in Microsoft Word, Outlook, Power point and Excel. 45 -wpm. I look forward to being an asset to any Team.
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