LiveCareer-Resume

protein smoothie barista resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
About me

Hardworking job seeker with strong organizational skills & eager to secure entry-level data record entry/customer service position. Ready to get back in the workplace to help the team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Sam's Club industry. Solid team player w/ outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

EDUCATION
Moore High School, Moore, OK Moore, OK, Expected in 05/2012 High School Diploma : - GPA :
  • Completed AP course in Spanish
  • 2.9 GPA
  • Extracurricular Activities: Nurse assistant (Moore Norman Tech.)
  • Kept a PT job at athletic center all through HS
CORE STRENGTHS
  • Professional
  • Personable
  • Dependable
  • Reliable
  • Team Player
  • Trustworthy
  • Organize
  • Flexible
  • POS Transactions
  • Membership Programs
  • Call Center Operations
  • Focused
  • Proficient in Windows, MS Office
EXPERIENCE
Kentucky Masonic Homes - Protein Smoothie Barista
Shelbyville, KY, 05/2011 - 02/2014
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Prepared and served juices and blended drinks.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Explained product details to share ingredients, allergens or preparation methods.
  • Accurately operated cash register to process customer payments.
  • Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
  • Replenished ingredients, moving from cold or frozen storage to preparation area.
  • Created quality beverages for customers following recipes and presentation standards.
  • Brewed coffee and tea and changed out drink station syrups.
Credit Union West - CNA
Glendale, AZ, 04/2014 - 08/2014
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Sam's Club - Member Service Specialist
City, STATE, 08/2014 - 02/2018
  • Resolved concerns with products or services to help with retention and drive sales.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Delivered functionality assistance via phone and online service platforms.
  • Completed training and worked effectively under high-pressure client services environments.
  • Recommended specific products and services in alignment with individual needs, requirements and specifications.
  • Responded to customer calls and emails to answer questions about products and services.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness.
  • Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Cross-trained and provided backup support for organizational leadership.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
AWARDS
  • Supervised team of 21 staff members.
  • Achieved teaching Membership benefits by introducing the app for "SCAN AND GO" fast check out.
  • Achieved Associate of the Month by completing electronic section reset with accuracy and efficiency.
  • Resolved product issue through consumer testing.

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Resume Overview

School Attended

  • Moore High School, Moore, OK

Job Titles Held:

  • Protein Smoothie Barista
  • CNA
  • Member Service Specialist

Degrees

  • High School Diploma

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