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property manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Enterprising property manager with proven skills in cost-effective property operations, maintaining high occupancy rates and generating steady revenues. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales.

Experience
02/2021 to Current Property Manager Regency Centers | Atlanta, GA,
  • Conducted apartment tours for potential tenants and closed an average of 10 deals per month.
  • Created and updated marketing materials for department programs and properties.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Increased occupancy from 70% to 82% through dynamic marketing initiatives.
  • Increased the renewal retention from 30% to 52% in all my territories.
  • Managed 2 territories and over 20 buildings.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Maintained collections at zero dollars in one territory and under $2000 in the other territory.
  • Collected monthly assessments, rental fees, deposits payments.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of all correspondence with and from tenants.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Handled resident complaints and expedited all maintenance requests.
04/2019 to 11/2020 Property Operations Manager Assurant | Richmond, IN,
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Inspected properties regularly to ensure quality
  • Fixed minor maintenance issues
  • Assisted with emergency situations ex. lockouts, missing items, etc.
  • Built and replaced broken items
  • Assisted with special guest requests
  • Handled guest complaints in the most effective manner possible
  • Maintained a healthy and long last relationship with property partners
  • Juggled multiple projects and tasks
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Worked closely with housekeeping teams
  • Handled guest complaints in most effective manner possible and offered complimentary services for hardship cases.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
01/2019 to 11/2020 General Manager Aegis Living | Moraga, CA,
  • Oversaw staff hiring, initiating new training, and scheduled processes to streamline operations.
  • Enhanced operational performance by developing effective business strategies, systems, and procedures.
  • Trained teams on specific operations and requirements for each job site.
  • Set pricing structures according to market analytics and emerging trends.
  • Created checklists to improve inventory management
  • Commanded controls over expenses and inventory for optimal budget tracking.
  • Supervised and supported cleaning staff personnel to maximize quality of service and performance.
  • Reviewed employee performance and devised improvement plans to achieve goals.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Oversaw financial management activities, including budget management, accounting, and payroll.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Recognized leader in industry by managing over 25 accounts and providing high level of customer care.
01/2017 to 01/2019 General Manager Aegis Living | Shoreline, WA,
  • Hired, coached, and mentored a team of 15 team members.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Optimized profits by controlling food, beverage and labor costs daily.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Collaborated with kitchen cooks trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
Skills
  • Microsoft Office
  • Multi-family property management
  • Sales and marketing
  • Data management
  • Fluent in Spanish
  • Knowledge of leasing and market conditions
  • New construction
  • Project management
  • Supervision and training
  • Performance improvements
  • Budgeting and cost control strategies
  • Profit and loss accountability
  • Schedule management
Education and Training
Expected in to to | Business Economics St. Charles Community College , Cottleville, MO , GPA:
  • Honors Society Scholarship for outstanding GPA Recipient
  • Honor Phi Theta Kappa student Recipient
  • 3.6 GPA

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Resume Overview

School Attended

  • St. Charles Community College

Job Titles Held:

  • Property Manager
  • Property Operations Manager
  • General Manager
  • General Manager

Degrees

  • Some College (No Degree)

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