Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated customer service representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and getting the job done.

Skills
  • Performance improvements
  • Systems implementation
  • Quality assurance and control
  • Productivity improvement
  • Process improvement
  • Goal setting
  • Results-oriented
Experience
Property Management Assistant, 07/2012 - 08/2013
Catholic Health Initiative Grafton, ND,
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Scheduled maintenance calls.
  • Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
  • Liaised between company and owners to address and remedy ongoing concerns.
  • Inspected property every, took pictures and wrote reports regarding findings for submission to property manger.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
Front Desk Sales Associate, 07/2018 - 03/2019
Hand & Stone Jacksonville Beach, FL,
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Bar Attendant, 10/2019 - Current
Hilton Worldwide Tampa, FL,
  • Collaborated with servers, barbacks and hostess to deliver seamless guest experience.
  • Resolved issues with guest orders.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Delivered trays and bags to patrons and assisted with collecting items such as drinks, utensils and condiments.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Restocked condiments and drink station supplies to maintain customer satisfaction.
  • Removed trash, spills and trays to keep areas clean and professionally organized.
Gas Station Attendant, 12/2017 - 04/2018
Giant Eagle, Inc. Bainbridge, OH,
  • Enforced store security procedures and prevented merchandise loss via keen attention to detail and video monitors.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Monitored self-service gasoline pumps, helping customers as needed.
  • Coordinated store opening and closing, including key holder work, moving displays inside and outside, summarizing daily sales and reconciling cash on hand.
  • Assisted management with product display ideas and implemented new displays and initiatives toward greater customer accessibility and increased sales.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Contacted service technicians when gas pumps malfunctioned and labeled non-functioning pumps to prevent customer use.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to store manager for remediation.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Stayed up to date on current item discounts to support promotions.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Refilled outdoor window maintenance stations with cleaning supplies and necessary items.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Checked gas dispensers for Claires or malfunctions and repaired faults.
  • Responded to questions about local area and company services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Attended departmental meetings, providing feedback to enhance future performance.
Education and Training
Bachelor of Arts: International Economics & Spanish, Psychology, Expected in
-
Georgia State University - Atlanta, GA,
GPA:
Activities and Honors

International Youth Fellowship volunteer

Accomplishments
  • Flexible and adaptable to changing environments.
  • Operates well independently and with a team.
  • System improvements-improving efficiency.
  • Excellent communication skills - correspondence, presentations and detailed reports.
  • Ability to connect with others on various levels.
Certifications

Class C Fuel Operator

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Resume Overview

School Attended

  • Georgia State University

Job Titles Held:

  • Property Management Assistant
  • Front Desk Sales Associate
  • Bar Attendant
  • Gas Station Attendant

Degrees

  • Bachelor of Arts

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