Organized and diligent, with excellent written, oral and interpersonal communication skills. Results-focused management professional offering 16 years of progressive leadership experience. Strong strategic-planning and people-management skills.
Responsible for overall management of all property claims for a company with 923 million in written premium and with over one million policies in force. Responsible for directing the company response to catastrophic storm events. Responsible for management of litigation on property claims including bad faith and unfair and deceptive trade practices. Responsible for all aspects of management of property claims and overall file quality handled by a Claim Department with 400 employees.
•Manager of Raleigh District Claims Office with 22 direct reports handling property and casualty claims reporting to the Regional Claims Manager.
•Responsible for file management, audit, employee review and evaluation.
•Reported to Regional Claims Manager and responsible for file review of complex casualty files.
•Managed litigation files and coordinated defense with legal counsel.
•Supervised claims for the Out of State Unit handling casualty claims in all states outside of North Carolina.
•Mentored, audited and trained claims adjusters.
Responsible for startup of new claims office handling automobile liability claims. Responsible for hiring and training entire staff including five multi-line claims representatives, one staff appraiser and one claims assistant. Responsible for all areas of management including human resources, training, settlement authority, and information technology at local level. Territory included New York City and surrounding areas.
Multi-line claims adjuster handling all aspects of claims settlement in a three county area.
Reported to President of a small electronics contract manufacturing company. Accountable for all phases of the production process to insure on-time delivery of quality products.
Reported to District Manager for a national rental car company. Planned fleet operations, developed locat marketing strategies. Prepared productivity/sales analysis and monthly and daily activity reports. Supervised maintenance of 80 car fleet.
Raleigh Claims Association - Board Member 2009 to current
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