LiveCareer-Resume

property caretaker resume example with 19+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Service-focused Customer Service Specialist versed in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and organized with frequent commendations for quality and efficiency. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Expense Management
  • Product Knowledge
  • Problem-Solving
  • Self-Directed
  • Teamwork and Collaboration
  • Relationship Building
  • Attention to Detail
  • Calendar Management
  • PPE Compliance
  • Verbal and Written Communication
  • Excellent Communication
  • Customer Service
  • Building Positive Rapport
  • Purchasing and Procurement
  • Information Confidentiality
  • Creative Thinking
  • Shipping and Receiving Packages
  • Activity Planning
  • Community Outreach
  • Appointment Setting
  • Interviewing Clients
  • Writing, Editing and Proofreading
  • Call Screening
  • Data Entry
  • Answering Phones
  • Client Advocacy
  • Multitasking and Organization
  • Victim Support Services
  • Product Recommendations
  • Strong Work Ethic
  • Flexible Schedule
  • Filing and Recordkeeping
  • Business Correspondence
  • Service Oriented
  • Inventory Management
  • Administrative Support
Education and Training
American Career College Los Angeles, CA Expected in 06/2002 Pharmacy Technician : - GPA :
Minneapolis Tech Minneapolis, MN, Expected in 06/1989 Certified Nursing Assistant : - GPA :
SpringLake Park High School SpringLake Park, Mn, Expected in 06/1984 High School Diploma : - GPA :
Experience
Shelter Corporation - Property Caretaker
Hopkins, MN, 01/2023 - Current
  • Conducted routine inspection and cleaning of property and common areas to maintain strict health and safety standards.
  • Removed waste paper and other trash from premises to designated disposal area.
  • Completed inventory of supplies and materials to order items in low stock.
  • Painted stairwells, hallways and railings to refresh property interior.
  • Shoveled snow from walks and driveways, spreading salt on icy spots.
  • Raked leaves during fall season to maintain curb appeal of properties.
  • Pruned or trimmed trees, shrubs and hedges with shears and pruners.
  • Cared for lawns and yards by mulching, aerating and trimming and edging flower beds.
  • Maintained length and condition of grasses and greens with lawn mowers.
  • Maintained sidewalks and parking lots by making minor repairs with hot and cold asphalt or concrete patches.
  • Cleaned windows, glass partitions and mirrors with surface cleaners and squeegees.
  • Documented key information from each service visit into detailed reports.
  • Submitted reports to and reviewed reports with supervisor.
  • Completed basic administrative work and managed household accounts.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Save Mart Supermarkets - Customer Service Specialist/Manager on Duty
Tracy, CA, 03/2011 - 09/2022
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Monitored phone calls to provide feedback and coaching.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Conducted research and reviewed findings to solve customer issues.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Explained benefits, features and recommendations to maximize client retention.
  • Audited customer account information to identify issues and develop solutions.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Organized client contracts, records and reports to strengthen traceability.
All Home Caring - CNA. PCA. HHA. HM
City, STATE, 02/2010 - 10/2013
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted with client personal care needs to foster independence and well-being.
  • Assisted patients with personal care to alleviate burden on family members.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Arranged medications and dispensed prescribed doses at scheduled intervals.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Prepared meals and snacks to meet individual nutritional requirements.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Planned optimal meals based on established nutritional plans.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Educated patients and families about recommended procedures and care options.
  • Gauged and documented patient responses to interventions and treatments.
  • Prepared patients for both routine tests and complicated surgeries.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Recruited, hired and trained new medical and facility staff.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Maintained records management system to process personnel information and produce reports.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Coordinated work activities and scheduling of medical, nursing and physical plant staff.
  • Updated procedures necessary for compounding, mixing, packaging and labeling medications.
  • Explained policies, procedures and services to patients.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
  • Developed medical programs that promoted community health and research.
MidWest IV's - Pharmacy Technician
City, STATE, 08/2003 - 08/2010
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified prescriptions and drug labels, documents and packages.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Prepared prescription transfers to other pharmacies.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Promoted supplement and nutritional products to maximize sales and customer wellness.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
  • Checked medications for content, accuracy and completeness of drug packaging and labeling.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Ordered, labeled and counted stock of medications and entered inventory data into computer.
  • Maintained proper storage and security conditions for drugs.
  • Mixed pharmaceutical preparations according to written prescriptions.
  • Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
  • Answered telephones to respond to questions or requests.
  • Entered prescription information into computer databases.
  • Prepared and processed medical insurance claim forms and records.
  • Established or maintained medications and other patient profiles.
  • Received and stored incoming supplies and informed supervisors of stock needs and shortages.
  • Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Operated cash registers to accept payments from customers.

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Resume Overview

School Attended

  • American Career College
  • Minneapolis Tech
  • SpringLake Park High School

Job Titles Held:

  • Property Caretaker
  • Customer Service Specialist/Manager on Duty
  • CNA. PCA. HHA. HM
  • Pharmacy Technician

Degrees

  • Pharmacy Technician
  • Certified Nursing Assistant
  • High School Diploma

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