Detail-oriented professional with 7+ years experience in engineering document services.
Strong collaborative skills
Customer needs assessment
Strong analytical skills
MS Office proficiency
Excellent problem solving skills
Project Support Analyst May 2012 to Current
Primary contact within Document Services for specific applications supporting the vendor and domestic drawing process and other engineering quality records.
Provide day-to-day user support for internal and external users.
Interface with Information Technology, software vendors, and third party suppliers regarding application issues.
Coordinate and provide training as need for internal and external business unit users, including the development of training material and user guide.
Serve as project manager for various task and initiatives.
Records Management Technician July 2007 to Current
Lead and Coordinate scanning of vendor manuals, calculations, records of decision and specifications.
Coordinate scanning projects which includes providing work load distribution, training technical aides, tracking documentation, organizing electronic documents and ensure that documents are delivered in a timely manner.
Responsible for providing reports to manager on status of workflow distribution and projects Direct the daily work activates of the scanning team.
Proficient in Document Control process and systems for processing vendor documents voids Provide training of document management system (Documentum) at several Southern Company facilities.
Proficient in the area of Access database for use of tracking documents, projects, and Excel for project management.
Coordinating file room project at Plant Scherer, Plant McIntosh and assisted at Plant Crist.
Technical Aide November 2006 to July 2007The E-Group
Responsible for scanning small documents and drawing and performing quality control activities in Document Control Operating various hardware and software such as Adobe Acrobat (scanning) and record management software for record retention Retrieved and arranged information/maps for engineers to support specifications for construction projects Conducted client information research duties using Excel spreadsheets for records and information management ensuring accuracy of the record retention theories and practice Using analytical and creative skills to resolve inquiries and concerns.
Wire Transfer Specialist January 2004 to November 2006Regions Financial
Reconcile data entries into spreadsheets and database to ensure transactions are recorded accurately in accordance with company policy and meet strict deadlines.
Create, develop and distribute various types of financial reports ensuring accurate wire transfer distribution with authorized signature(s) Conduct secondary in-depth research on customer inquiries and referrals, working with management to resolve and/or correct inquiry Research and resolve balancing expectations making sure that reports are presented according to department standard guidelines Responsible for training new processing specialist on filed concepts, practices and daily work procedures Execute administrative duties such as filing remittals and record keeping of daily processing logs from internal and/or external sources Process and sort large volume of end-of-the-month bank statements to mail to customers (Month's End Department).
Master of Engineering : Information Engineering Management, 2015University of Alabama at Birmingham
Bachelor of Science : Business Administration, 2004Tuskegee University
E&CS Safety Committee (2011, 2012) Chairperson(2012), Co-Chair(2011), Budget Committee Toastmasters (2011, 2012) Vice President of Public Relations (2012), Sergeant-at -Arms(2012) Member of Women in Business and Technology-Southern Company Member - Alabama Power Service Organization (APSO) Birmingham Urban League Young Professionals Corresponding Secretary (2011) Tuskegee University Alumni Association Birmingham Chapter Member of ARMA (Association of Records Manager & Administrator) (2008) Organization for Developing Leaders (ODL) - Southern Company (2004) Tuskegee University Business and Engineering Organization (2002-2004)
administrative duties, Adobe Acrobat, analytical skills, charts, communication skills, hardware, client, database, document management, documentation, Documentum, filing, financial reports, drawing, Information Technology, listening, Access, Access database, Excel spreadsheets, Excel, mail, Microsoft Office applications, Outlook, PowerPoint, Publisher, Word, object-oriented programming, organizing, organizational, problem solving skills, project management, Python, quality, quality control, record keeping, Research, scanning, Self-motivated, software engineering, spreadsheets, user support, training material, Visio, workflow, written, written and communication skills