project manager scrum master resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Project Manager and Scrum Master with experience helping teams deliver large-scale software and web development initiatives on time and on budget by effectively collaborating, facilitating and leading multiple teams with a servant leadership style. Accomplished Scrum expert seeking a new opportunity to grow and deliver value. As a Project Manager and Scrum Master, I am ready to help teams deliver value by supporting my teams and the organization as a whole by mentoring, coaching and reducing waste through evolving teams into thinking lean. I am data-driven and have a proven record of transforming and adding value to organizations. Certified true-leader, knowledgeable in task prioritization, risk management and workflow optimization. A-CSM, CSM, SSM, SSGM, CPM certified. Proficient in Scrum, Kanban, Scaled Agile Framework, Agile methodology, Software Testing, Continuous Delivery (CI/CD), Jira, Rally, Azure DevOps, Confluence, ServiceNow.

  • Waterfall-to-Agile Migration
  • Team Coordination
  • ServiceNow
  • Identifying Project scope
  • Atlassian JIRA / Confluence Certified
  • Effective Communicator
  • High-energy attitude
  • Active listener
  • Scrum Artifacts
  • HTML / CSS
  • JavaScript
  • Kanban
  • Agile best practices
  • Backlog refinement
  • Scrum framework
  • Presentation skills
  • Productivity improvement
  • Risk management
  • Conflict management
  • Root cause analysis
Project Manager / Scrum Master, 08/2022 to 12/2022
Cognizant Technology SolutionsVenice, CA,
  • Managed $500k project and decreased expenses on project by 15% by proactively communicating with team members across the organization to gather important information
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives
  • Acted as a liaison between product owners and the business
  • Drove communication across the organization and successfully met target go live dates for several applications at new Toyota plant
  • Volunteered to support product owner who's project manager was unexpectedly terminated and successfully coordinated communication with teams and vendors
  • Created presentations for portfolio managers to present to executives that included precise information on over 100 Cloud-based applications for new Toyota plant
Office Manager /Project Assistant, 10/2021 to 08/2022
Masterbrand Cabinets Inc.Asheville, NC,
  • Served as the point of contact for the office as well as internal projects I assisted the Head of Workplace with
  • Tracked and communicated project progress to stakeholders and management staff
  • Used platforms such as Slack and Lattice to increase visibility for management and employees globally.
  • Worked with VP of People Talent and Workplace to spearhead the development of PeopOps.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office budget to handle inventory, postage and vendor services.
  • Led vetting and onboarding of new vendors and established productive relationships.
  • Identified opportunities to improve processes, reduce redundancies and decrease vendor pricing.
  • Drove communication within high-performance, cross-functional organization to meet aggressive goals.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Provided resources to new employees at the Dallas location.
Scrum Master - Volunteer, 01/2018 to 01/2021
Mercy HealthCity, STATE,
  • Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans
  • Led daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication
  • Worked with product owners and end users to prioritize feature development and enhancements based on critical paths and business needs
  • Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times
  • Enabled continuous improvement and facilitates communication across teams to proactively handle dependencies and remove impediments and establish standards for Agile processes and tools
  • Used Jira and Confluence to track progress and create visibility during each sprint
  • Worked to gather customer requirements, clarify specifications and translate into product backlog
MHT, 01/2018 to 01/2021
National General InsuranceCity, STATE,
  • Identified and addressed individual mental health challenges to support patients.
  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Verified patient health history and contact information for chart accuracy.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Bathed, fed and dressed patients based on individual abilities.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
MHT, 02/2014 to 01/2018
Company NameCity, State,
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Contacted patients' relatives to coordinate family visits and conferences.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Worked with management and reduced patient falls by 20% for the first quarter
Office Manager - Volunteer, 06/2012 to 02/2014
Company NameCity, State,
  • Worked directly with TriO Director to plan travel for TriO students on the campus
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Education and Training
Bachelor of Science: Business Analytics, Expected in
Grand Canyon University - Phoenix, AZ
: Advanced Certified Scrum Master A-CSM, Expected in
Scrum Alliance - Online,
Certified Scrum Master: CSM, Expected in
Scrum Alliance - Online,
Agile With Atlassian Jira / Confluence: Certification, Expected in
Coursera - Online,
: Certified SAFe® 5 Scrum Master, Expected in
Scaled Agile Inc - Online,
Mastering Agile Project Management: Certification, Expected in
Udemy - Online,
: Certified Agile Project Manager, Expected in
Star 6 Sigma Global Academy - ,
: Lean Six Sigma Whitebelt, Expected in
Star 6 Sigma Global Academy - ,
: Lean Six Sigma Yellowbelt, Expected in
Star 6 Sigma Global Academy - ,
: Lean Six Sigma Greenbelt, Expected in
Star 6 Sigma Global Academy - ,

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Resume Overview

School Attended

  • Grand Canyon University
  • Scrum Alliance
  • Scrum Alliance
  • Coursera
  • Scaled Agile Inc
  • Udemy
  • Star 6 Sigma Global Academy
  • Star 6 Sigma Global Academy
  • Star 6 Sigma Global Academy
  • Star 6 Sigma Global Academy

Job Titles Held:

  • Project Manager / Scrum Master
  • Office Manager /Project Assistant
  • Scrum Master - Volunteer
  • MHT
  • MHT
  • Office Manager - Volunteer


  • Bachelor of Science
  • Certified Scrum Master
  • Agile With Atlassian Jira / Confluence
  • Mastering Agile Project Management

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