Project Manager Scrum Master Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
A high-energy, focused, accomplished and results-driven Project Management Professional with over 13 years of experience in the IT Industry. Strong team leader with proven managerial experience, skills to lead multidisciplinary teams and ensure productivity. Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Competent problem-solver with exceptional commitment to quality, communication, negotiation, and persuasion skills., Results-driven Project Management Professional with significant and progressive experience and expertise in project-management concepts as project plan, project completion, scope, costing, scheduling, risk management, contract negotiations, planning and tracking, quality, and change management throughout the project life cycle.
  • Agile/Waterfall/Scrum Conflict Resolution Change Management
  • Process Improvement Customer Focused Risk Management
  • Resource Planning People Management Testing/QA/Rollout/Support
  • Requirements Gathering Scrum Master Team Building/Leadership
  • Scheduling Project Management On Shore-Off Shore Coordination
01/1 to Present
Project Manager/Scrum Master Citigroup Inc. , ,
  • Best in Class Care is a global healthcare services network specializing in the needs of the emerging consumer-directed healthcare ecosystem.
  • BICC's goal is to connect a global market of patients with a worldwide network of trusted healthcare providers.
  • 518 INTERNET MEDIA is a free social sports betting and fantasy site.
  • It is all of the excitement of wagering on your favorite teams and sports with none of the gamble.
  • Responsibilities: Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
  • Managed and coordinated tasks on a day to day basis with the testers to test app functionality.
  • Led the QA Team in developing test strategies and plans based on analysis of requirements and design documents.
  • Facilitated the integration testing.
  • Improved team velocity by incorporating capacity planning into sprint planning sessions Lead daily stand-ups and scrum ceremonies.
  • Worked with product owner to groom the backlog and plan sprints.
  • Track, escalate and remove impediments.
  • Report at daily Scrum meetings.
  • Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings Worked closely with Development team, BA and QA teams as well as Stakeholders and members of management to resolve issues during the testing cycle.
  • Facilitated the Daily Scrum, Sprint, Sprint Review and Sprint Retrospective meetings.
  • Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models Facilitated Sprint Planning, weekly estimations and worked with product owner on artifacts such as Product Backlog, Spring Backlog and Sprint Burndown.
  • Provided daily & weekly Status reports with regards to the open defects and the progress of test execution to senior management Utilized MTM, Visual Studio TFS, MTM & Jira as test management & defect tracking tool on the projects.
  • The defect progress was monitored using the tool.
01/1 to 01/1
QA Manager/Lead Lockheed Martin , FL,
  • As a Quality Assurance Professional, was involved in leading and managing the testing activity of projects.
  • Analyzed the business requirements, created Master Test Plans, Test Cases and Test Strategies to make sure that software systems meet quality requirements and satisfy client needs.
  • Monitored software development processes and performed work activities like leading, managing and coordinating QA Testers across US and India.
  • Analyzed software defects, conducted weekly bug triage meetings with development and product management.
  • Worked collaboratively and proactively with QA Team, Development team and others to design and develop effective solutions, troubleshoot issues and resolve bugs.
  • Started off as a QA Lead for Web Connected Group (WCG) department, and later took over the responsibilities of managing the projects.
  • Involved in leading & managing multiple projects like Forklift, LaunchPad , PY Returns and High Availability(HA) for the TTO products.
  • Forklift deals with the TTO user authentication to de done via estores ID manager rather than the previously used mechanism.
  • As part of Launch Pad, the payment, pricing and entitlement was tested for a users auth ID based on the previous products that he purchased.
  • Responsibilities: Define QA processes, guide team towards detailed test plans and clear executions with emphasis on working closely with development teams.
  • Responsible for the test management of projects throughout a projects life cycle.
  • Also involved in creating structured processes to manage defects right through to resolution.
  • Coordinated work with team members and monitored their progress on a scheduled basis.
  • As part of Launch Pad, Web Services were tested and results were validated with XML files outcome.
  • Used XMLSpy to create test files for validating boundary conditions, valid, invalid data etc., Ensured that all QA Tests are carried out on time and in full.
  • Following up on any outstanding issues and defects that were opened in TeamTrack during test execution.
  • Estimated testing effort for each project, collected test data and prioritized tasks for concurrent projects for QA team members.
  • Worked very closely with the QA team in US and India to make sure that all requirements are covered.
  • Sent a daily/ weekly QA status email with regards to the open defects and the progress of test executio.
01/1 to 01/1
QA Lead/Analyst Albertsons Company Inc. , ,
  • I was involved in testing the end- end functionality of the Quote to Cash interfaces for Timecards, expenses and Billing events.
  • Load Testing was done to ensure that the EAI Interfaces are capable of handling the load at peak.
  • OASIS Project: Lead the QA efforts for the OASIS project.
  • OASIS (Oracle Applications for Security Integrated with Storage), involves integrating the Symantec and VERITAS ERP (Oracle 11.5.9) instances into a single ERP instance.
  • Responsibilities: Created detailed Test Plans for the OASIS Phase I, Phase II, NPP and the Phoenix Projects.
  • Coordinated the Production support maintenance release testing efforts with other testers.
  • Tested reports related to the Supply Chain apps for Orders using Business Objects Tool.
  • Did lot of on-site and off-site coordination with the QA team and Dev team in India to get the work done.
  • Setup walkthrough's and knowledge transfer sessions on Mercury Quality Center.
  • Scan, Organize, Locate and Retrieve) is NBC Universal's web based digital asset management system to hold Entertainment marketing collateral (primarily unit/set photography and artwork) and selected text documents.
  • Annotation Client is a Client-server based thick client that also incorporates all the functionality of the web based application along with more features for annotation of images.
  • Responsibilities: Working as a QA lead for the SOLAR Digital Asset Management project, I handled everything from the Requirements phase, Test Planning phase to the Test execution phase Helped the Business Analyst to write Use Cases and imported them into Rational Requisite Pro.
01/1 to 01/1
Sr.QA Analyst/Lead Glu Mobile Inc. , ,
01/1 to 01/1
Master Card QA Analyst , ,
  • eService, a web-based app at MasterCard enables the Member Banks to easily access the modules like SLA, Settlement advisements, Authorization Research, Account Management, apart from Online forms, Support and Contact Info.
  • MasterCard eService is designed to be the Customers 'Desktop Service Representative'.
  • Responsibilities:.
  • Extensively worked on TSL language to create the automated tests for WinRunner Developed User Defined functions to support the automated scripts.
  • Developed performance test plan for load testing of AMS using LoadRunner.
  • Used Test Director for Test Repository and Rational Clear Quest for the defect reporting and tracking.
01/1 to 01/1
QA Tester NA , STATE,
  • EMadison is a B2B company hosting Media Buying Exchange.
  • This exchange enables the TV stations, Rep firms and Agencies to easily negotiate and do their business transactions in real time over the Internet.
  • Responsibilities:.
  • Created test plan, test cases and reported Software Bugs into the Rational Clear Quest.
Senior QA Lead/Analyst EMadison Inc , STATE,
  • I worked on major Enterprise release related projects that focused on increasing the automation rate for B2B Orders.
  • Responsibilities: Created Test Plan, designed Test Cases & reviewed them for all projects based on the Business Requirements and the approach documents.
  • Used Quality Center for Test Management, Defect tracking, and Change Requests.
  • Validated end to end testing with all the 3rd party apps like (VISION, NETACE, ETM, DMD, ECPD) Did extensive database testing using SQL Navigator to validate the XML data and verify the request and response XMLs generated by that Order.
  • Validated the Structure of XML compared nodes & xml file against standard format using XMLSpy.
QA Lead Verizon Wireless , ,
Sr, QA Tester SYMANTEC , ,
  • handled all the testing including B2C, B2B and B2E Sites.
  • Worked on "Inventory Module", where in the inventory levels for the Phones and Accessories are automated.
  • The project involves testing WMS and the Store.
  • Responsibilities: Used the Order Tracking System (OTS) to check for all the orders placed and their content from the and also validated the XML sent by Internet Services Team.
  • Extensively involved in using Test Director for Change Requests, Defect Reporting and Tracking.
  • Ran Health Check Scripts using Quick Test Pro on a remote lab machine to check for automation.
  • Used SQL Navigator to check for Order Numbers and to test the XML generated by that Order.
Expected in 2015
Certified Scrum Master (CSM):
- ,
Expected in 2000
MS: Computer Science
- , Oklahoma
Computer Science
Expected in 1998
BS: Electrical Engineering
KITS - ,
Electrical Engineering
References Available upon request
Account Management, Agile, approach, Asset Management, automation, B2B, BA, BICC, Billing, budget, Business Analyst, Business Objects, capacity planning, Change Management, Client-server, com, Conflict Resolution, content, Client, database, EAI, email, ERP, senior management, XML, features, Forklift, forms, Internet Services, Inventory, inventory levels, Team Building, Leadership, LoadRunner, People Management, managing, market, marketing collateral, Media Buying, meetings, access, Exchange, Enterprise, Navigator, network, Oracle Applications, Oracle, peak, photography, pricing, processes, Process Improvement, product management, progress, Project Management, Quality, QA, Quality Assurance, Quest, Quick, real time, reporting, Requirements Gathering, Research, Risk Management, Scheduling, Scrum, Scripts, SLA, software development, SQL, structured, Supply Chain, Symantec, Phones, TV, Test Director, triage, troubleshoot, VERITAS, VISION, Visual Studio, WinRunner
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School Attended
  • KITS
Job Titles Held:
  • Project Manager/Scrum Master
  • QA Manager/Lead
  • QA Lead/Analyst
  • Sr.QA Analyst/Lead
  • Master Card QA Analyst
  • QA Tester
  • Senior QA Lead/Analyst
  • QA Lead
  • Sr, QA Tester
  • Certified Scrum Master (CSM)
  • MS
  • BS