Project Manager, Quality Assurance Manager, Business Analyst Resume Example
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PROJECT MANAGER, QUALITY ASSURANCE MANAGER, BUSINESS ANALYST
Summary
Certified Project Manager and Senior Business Analyst with over 20 years of hands-on experience across the entire systems development lifecycle, bringing invaluable knowledge and insight into how software applications are designed, developed and delivered to customers. Demonstrated ability to lead cross-functional teams in successful implementation and execution of project management practices ensuring on-time delivery and unqualified customer satisfaction. Proven ability to analyze complex project requirements, design creative approaches and solutions, execute the plan and drive results.
Highlights
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Experience
Project Manager, Quality Assurance Manager, Business Analyst
January 2007 to September 2013Louisiana State University
January 2007 to September 2013Louisiana State University
- The Joint Medical Logistics Functional Development Center (JMLFDC) is a Department of Defense (DoD) organization responsible for full life cycle development and support of DoD's automated medical logistics systems.
- These systems allow military health professionals to order and provide essential equipment and supplies to the US military on the battlefield and in Military Hospitals across the world.
- Introduced and executed structured project management practices for JMLFDC's web-based Medical Logistics Business Intelligence Repository including scope management, project scheduling, earned value metrics, milestone status reporting, lessons learned, release planning and risk management Led a team of eight (8) analysts including business analysts, testers, technical writers and configuration management specialists through requirements definition & analysis, project planning and estimation, testing and implementation for 6+ system releases Designed and documented a project release planning process to enable structured prioritization, control board approval and allocation of system change requests into manageable deliveries leading to more on-time, defect-free deployments that met customer needs Facilitated development of a logical format for system functional requirements specification (SRS) documentation and implemented the format for requirements capture and traceability Established and implemented a Project Scheduling function for the organization by collaborating across all functional groups to identify critical project tasks and dependencies; created a MS Project schedule template, a program master schedule, and standards and procedures for schedule maintenance and status reporting Created and implemented a software development rough-order-of-magnitude estimation tool to ensure consistent work package estimating; tool improved the accuracy of work estimates by including design hours, requirements definition and analysis activities and system engineering tasks Established and led an independent verification and validation test team of eight (8) direct reports responsible for pre-production validation testing of software; defined roles & responsibilities for the team within the organization and facilitated transition to new testing structure; created and implemented templates for test artifacts and created a test case library Experience (cont.).
Project Manager and Business Analyst
August 1985 to December 2006Electronic Data Systems EDS
August 1985 to December 2006Electronic Data Systems EDS
- Remotely supported the Bank of America's (BOA) Circuit Disconnect Initiative (CDI) to achieve a monthly recurring cost savings of $1.32M for the EDS BOA account by disconnecting obsolete data circuits; managed the phase of the disconnect process from identification, peer review and documentation of potential disconnect candidates through to ensuring the circuit was disabled prior to disconnect; worked closely with outside venders to identify and disconnect circuits Created and maintained Software Production Implementation Plans for a Department of Education (DoE)-Student Financial Aid initiative; implementation plans detailed application and data migration strategies, implementation roles and responsibilities, implementation tasks, contingency plans and hour-by-hour implementation checklists to ensure smooth, error-free system delivery Designed, conducted and documented a Business Impact Analysis for the same DoE Student Financial Aid initiative; identified critical business functions and resources, dependencies and service outage impacts; recommended prioritized resource recovery so that service disruption impact to the customer was minimized and efficiently recovered Performed weekly site implementation schedule reporting for Navy/Marine Corps Intranet (NMCI) Project Headquarters by compiling, analyzing and linking all site schedules to provide detailed status reporting on NMCI rollout; analyzed the reporting process, removed non-value added activities and reduced process time by 33% Developed post-installation system regression test plans and test cases for EDS' Heath Care Services application (MetaVance); developed and populated a database of test data to support the test cases for testing at customer sites to ensure the application was installed and configured correctly and that it functioned as promised As a Manufacturing Engineer and Consultant in the Automotive Industry: Created and presented to plant and central office leadership 3D simulations of new manufacturing processes to be implemented at a General Motors(GM) Divisions; simulations provided proof-of-concept to ensure new processes conformed to target assembly-line speed and ergonomic standards for plant personnel; one such simulation was presented by EDS at the 1997 ASME (American Society of Mechanical Engineers) annual conference Led Industrial Engineering activities at the GM Lake Orion, MI assembly plant to prepare for the introduction of the 1997 Buick Park Avenue to the plant; this represented the 5th car line assembled at the plant and required significant job rearrangement and plant re-configuration to accommodate the new build sequence; collaborated closely with mechanical engineers, industrial engineers, skilled trades, union representatives and plant leadership to implement changes; documented current and future plant assembly sequence (236+ job stations) using CADAM (Computer Augmented Design And Manufacturing) tool Defined and implemented cost containment strategy for production ad hoc reporting saving SATURN Powertrain $36K+ per month; defined thresholds for determining which reports to convert from ad hoc to production batch reports and collaborated with system engineers to convert reports ensuring information needs were met; established and documented procedures and standards for User Acceptance Testing of all SATURN manufacturing business software applications Served as Project Leader for all SATURN manufacturing business systems; identified, analyzed and documented all software functional requirements; managed implementation of all software upgrades and enhancements; reported to SATURN senior leadership on project status and budget Experience (cont.).
Algebra and Geometry Teacher
Westfield High School － Baton Rouge , STATE
Westfield High School － Baton Rouge , STATE
Physics and Algebra Teacher
Clear Fork High School － City , STATE
Clear Fork High School － City , STATE
Education
Masters of Business AdministrationOakland University － City, State
Bachelor of Science : Secondary Education, MathematicsOhio State University － City, StateSecondary Education, Mathematics
Certifications
Serena Business Mashups, MS Project, MS Project Server, MS Visio, MS Office, Telelogic DOORS, PVCS Version Manager, SharePoint 2010 (training) Certifications ScrumAlliance, December 2013 - Current Certified ScrumMaster (CSM) Information Technology Infrastructure Library (ITIL), April 2013 - Current ITIL® v3 Foundation Project Management Institute (PMI), September 2005 - Current Project Management Profession (PMP) American Society for Quality (ASQ), March 2009 - June 2012 Certified Manager of Quality/Organizational Excellence (CMQ/OE) America's Health Insurance Plans (AHIP), December 2004 - December 2007 Managed Health Care Professional (MHP) APICS - The Association for Operations Management, June 1993 - June 1996 Certified in Production & Inventory Management (CPIM)
Skills
4GL, ad, Agile, ALC, Attention to Detail, Automotive, Avenue, budget, Business Intelligence, business systems, Change Management, COBOL, concept, configuration management, Consultant, Customer Relationship Management, data migration, Data Modeling, database, delivery, Documentation, DOORS, estimating, Financial, full life cycle, Functional, Industrial Engineering, Information Technology, Insurance, Inventory Management, ITIL, JCL, leadership, leadership 3, Logistics, schedule maintenance, Manufacturing Engineer, manufacturing processes, Mechanical, MS Office, office, MS Project, SharePoint, Navy, Negotiation, Nomad, Operations Management, PL/SQL, Organizational, peer review, personnel, PL/1, Executive Presentations, Problem Resolution, processes, Process Improvement, program master, Programming, Project Leader, Project Management, Project Management 2, project planning, PVCS, Quality, Quality Management, Quality Assurance, reporting, Requirements Definition, risk management, Scheduling, SCRUM, simulation, software development, specification, strategy, structured, system engineering, upgrades, validation, Visio, Written Communication
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Resume Overview
School Attended
- Oakland University
- Ohio State University
Job Titles Held:
- Project Manager, Quality Assurance Manager, Business Analyst
- Project Manager and Business Analyst
- Algebra and Geometry Teacher
- Physics and Algebra Teacher
Degrees
- Masters of Business Administration
Bachelor of Science : Secondary Education, Mathematics
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