Highly dynamic, Business Analyst and Quality Assurance professional with a broad range of hands-on and theoretical experience in a variety of areas including project management. Skilled in achieving operational efficiency and business process improvement. Brings an adept ability to analyze technology usage versus company needs while partnering closely with management to develop long-term programs geared at achieving optimal results.
Single-handedly designed, developed, and implemented a centralized application database (IS Catalog) for Presence Health which has led to significant improvement in employee productivity and satisfaction levels.
Enhanced several hospital processes by analyzing and organizing work-flows such as creating spreadsheets, conducting audits, and completing relevant research.
Problem Solving: Analytical and numerical techniques.
Leadership: Conflict management expertise, business acumen, technical process management, cultivating customer relationships.
Volunteer-Small Business Center (New Covenant) 07/2015-present
Mentor young kids in writing business plans, creating logos, coding, and more.
Volunteer-Night Ministry 12/2015-present
Provide services to the local food bank to support the surrounding communities.
Speaker/Volunteer-Camillus House 1994-present
Supply donations, feed for the homeless, and conduct meetings for their clients when needed.
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