Project Manager adept at effectively leading technician teams. Background in flood, mold & fire restoration, carpet cleaning/repairs.
Oversaw and completed all restoration and carpet & tile cleaning for this company between July 2007 and Dec. 2013. Planned work and determined appropriate tools and equipment. Responsible for promoting safe and clean working environment. Extensive documentation & pictures of work before, in progress, and after completion. Responsible for opening and securing (By alarm) the company building and vehicles. Helped grow this company from 100K annually in 2007 with 2 employees to 400K annually in 2013 with 5 employees. Frequently completed jobs in excess of $6,000 by myself. Including paperwork, pictures, demo, clean up, and equipment setup/take down. Cut company operating costs annually by 3% by implementation of of a monitoring bonus system. I also was this company's primary response P.M. for 6 years straight.
I was Personally responsible for keeping my van and truck-mount clean and in working order. I was in charge of all out of city carpet cleanings as well as all residential carpet cleanings. Received multiple bonuses for earnings totaling over $3,000 in 1 month. Also on call for 2 weeks a month. per Month.
Responsibilities were to keep all trucks (3) and there truck-mounts in clean and working order. to assist in flood damages. I.E. demo-equipment setup/take-down and all paperwork. Also handled all carpet and tile cleanings on the weekend and assisted in all weekend flood work. ( on-call schedule varied)
I was charged with overseeing 10 professionals to get all broken or defective cell phone units returned and exchanged in a timely manner. I was personally responsible for a spreadsheet database with excess of 300 units going in and out per week. Quality control and customer service skills were of the utmost importance during my tenure here. I also was in charge of monitoring the teams productivity, quotas and attendance.
I was directly responsible for my own work van and truck mount. Here my duties consisted mostly of cleaning carpets & tile 6 days a week with no on-call schedule due to my second job at ICT.
This is where I received my introduction to carpet/upholstery, tile and grout cleaning and flood restoration. I was responsible for cleaning and maintenance of all cleaning supplies and tools.
Accreditation is water-damage 101 in good standing. Scored 95% on final exam.
RRP Accreditation for lead safe removal practices and clean-up. In good standing. Scored 92% on final exam.
The V.A.S.T. training course was designed to improve customer service skills by giving you a better understanding of what the average customer wants and expects from you as a company, not just as an individual in there home. Also the class gives you the tools to not just defuse a tense situation but to turn that tense situation into a positive experience that the customer can tell others about.
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