Tech-savvy Project Manager possessing excellent communication, organizational, and analytical capabilities. Approaching two years of progressive project coordination with repeated success in developing project efficiencies, scheduling staff, and building strong professional relationships.
Promoted to dispatch operations coordinator after 1 year and project manager after 2 years of employment.
Appointed lead for implementation of new CRM/ERP Software
Developed several internal processes to automate mundane tasks that were quickly adopted company wide
Project management of fire safety jobs by administering permits, coordinating technical staff, preparing equipment and materials as needed
Draft action plans and lead meetings via Microsoft PowerPoint with department executives to review project status and proposed changes.
Monitor team progress and enforced deadlines.
Collaboration with cross-functional team members to define and develop work flow concepts for software implementation
Maintain interactions and performance standards for vendors/contractors
Lead for implementation and training of new company software applications (CRM & ERP) to increase efficiencies within office and field resources including internal software and field hardware
Conduct training for internal and field staff on software and technical equipment
Program security equipment, verify equipment functionality after installation, and process on-line placement for commercial and residential security division
Maintain detailed administrative and procedural processes to improve accuracy and efficiency.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Processed applications, payments, corrections, endorsements and cancellations.
Called 300 warm leads each week to expand client base.
Promoted client retention through high-quality service and follow through.
Troubleshooted and resolved technical equipment issues escalated from classroom support and other departments with a 100% success rate.
Assisted in the monitoring and reporting on department issues and performance.
Streamlined acquisition of equipment requirements and specifications to IT support teams.
Recommended and helped customers select rates plans and mobile phones based on their needs.
Disassembled broken and defective equipment to facilitate repair.
Extended customer contracts by offering discounts and promotions to ensure high customer retention rates.
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