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Project Manager, Customer Services Resume Example

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PROJECT MANAGER, CUSTOMER SERVICES
Summary

Lead Project Manager with 29 years experience at American Express. Strong skills in managing multiple projects, collaborating with internal and external customers, meeting facilitation and communications. Experienced in direct Customer Service, coordinating project tasks and teams, and event planning.


Highlights
  • Team player
  • Organized
  • Strong customer relations skills
  • Budget and forecasting
  • Project development experience
  • Manage multiple priorities
  • Detail oriented
  • MS Office tools
Experience
Project Manager, Customer Services Apr 1984 to Current
 American Express － Phoenix, AZ
  • Coordinated multiple user site redesign projects for international customers. Adapted work schedule to meet needs of the project and customers.
  • Managed peers during a restructuring period.
  • Demonstrated teamwork with internal customers and external vendor partners, delivering complex projects on time and on budget.
  • Recommended by managers to present project overviews, training, volunteer events at large group meetings with senior leadership.
Events Coordinator Jan 2003 to Dec 2010
 Phoenix
  • Coordinated volunteers for annual Scottsdale Arabian Horse Show. Activities included advance planning, communications and assignment of 300+ volunteers, recruitment and training, and problem solving with volunteers, show staff, participants and guests.
  • Coordinated volunteer events for 10-60 employees. Activities included creating incentives to generate donations for company sponsored drives, team building activities, and organizing teams for various fund raising events.
Education
Job Related refresher training 2012 Fred Pryor Seminars － Phoenix, AZ

Completed seminars:

  • Creative Problem Solving and Strategic Thinking
  • Dealing with Difficult People
  • Managing Multiple Priorities and Projects
Project Management Institute － Phoenix, AZ, U S

completion of PMME level 1
Scottsdale Community College － Phoenix, AZ

Attended full time 1980-84. Dean's List 1980.
Additional Information

Volunteered with Phoenix Zoo, from 2002 to 2009. Activities included set up and tear down for fund raising events, animal presentation with guests, keeper assistant, and Horse Hands program assistant.

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Resume Overview

Companies Worked For:

  • American Express

School Attended

  • Fred Pryor Seminars
  • Project Management Institute
  • Scottsdale Community College

Job Titles Held:

  • Project Manager, Customer Services
  • Events Coordinator

Degrees

  • Job Related refresher training 2012

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