project manager resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
I am a very highly motivated mission-driven professional looking to assert my knowledge, skills into a organization that will benefit from my experience and in return providing a challenging, and worthwhile life-long career.
Skills
Demonstrated management and leadership skills
Multi-Unit Operations Management
MS Project & Office, Charter, CRM, Salesforce, JIRA
Agile methodology
Scrum
Work Flow Planning, process improvement skills
Quality Assurance
Customer Relationship
Complex Problem Solving
Strong analytical skills
Advance knowledge or project management
Performance Monitoring & reporting
Excellent verbal and written communication
Exceptional ability to identify & resolve complex problems
Presented solar products and services to prospective and existing customers to meet client needs.
Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
Leveraged CRM system to manage sales activities and track sales performance.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Developed targeted lists and new business opportunities, accelerating sales process to achieve results
Customer Satisfaction Manager/Project Manager, 05/2014 - 01/2019 Tesla – City, STATE,
Create, implemented and monitored department program development, cost evaluation, and timeline assessment. Assumed high risk of projects canceling, re-establish trust to complete project to stakeholders.
Coached and motivated new employees, driving performance development within team.
Delivered solution-based strategies to stakeholders to solve pending issues on accounts.
Oversee multiple projects and responsibilities Collaborated with cross-functional team to define features and build powerful and easy-to-use products and client-facing workflow tools.
Use CRM, MS Office, MS Project, Smart sheet to track and manage a high volume of support and membership requests and project milestone.
Manage multiple projects resulting in millions in revenue.
Proactively engaging to identify or anticipate issues and rectify them before they become problems with use of Agile methodology.
QA of the required implementation documents and ensure that all responsibilities and assumptions are stored and definitive. Manage internal and external project resources.
Complete incremental and overall projects reviews, gather feedback and provide feedback to management and stakeholders.
Collection Supervisor, 07/2012 - 03/2014 CashCall – City, STATE,
Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.
Facilitated communication throughout revenue cycle between locations to achieve alignment of staff morale, local activities and other information beneficial to team.
Documented customer status and collection efforts in electronic tracking system.
Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Mentored collection team on successful tactics to increase workflow and productivity.
Monitored overdue accounts using computers and automated systems.
Produced weekly and monthly performance measurement reporting for collection teams. Exceeded monthly collection targets and goals by 150%.
Education and Training
Bachelor of Science: Social Science, Expected in 05/1995 - California State University - Chico - Chico, CA GPA: Status -
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