Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Asterisk (Open-Source IP PBX) IVR/CTI, Dialogic Boards
VSS, SVN, TFS
MS-Office, SharePoint, Visio, JIRA
Education and Training
, Expected in – –Bachelor of Engineering:Electronics & Communication - GPA:Electronics & Communication
, Expected in – –Project Management Professional (PMP)
*Brain-bench Certified VB Programmer
*Brain-bench Certified Delphi Programmer: - GPA:
, Expected in – –Certified Scrum Master Training - In Progress: - GPA:
Experience
Icon - Project Manager , , USA08/2008 - 01/1
Overall 17+ years of IT work experience.
7 years of Project Management experience.
10 years of software applications development experience (Delphi, .Net, C#, ASP.Net, ADO.Net, PL/SQL, IVR/CTI, Asterisk Programming)
Experience managing projects in waterfall and agile methodologies.
Managed projects end to end through all SDLC phases.
Experience in preparing Business case estimations, project charter, project management plan, budgeting
Experience managing multi-vendor resources and onsite offshore model project teams.
Experience working with PMO, cross functional business teams, Conducting BRD, JAR sessions, Requirements documentation and approval sign-offs.
Bickford Senior Living - Gurnee, IL, USA06/2016 - 12/2016
Scope of this project is to identify the CareFirst internal & external systems impacted due to SSN security breach, possible remediation approaches, Prepare overall budget, timelines and project schedule.
Work with all internal & external applications teams to identify the applications qualifying for SSN security breach remediation.
Conduct JAR sessions to identify possible remediation approaches, risks and application dependencies.
Work with the applications teams to obtain design, development, testing estimations.
Coordinate with impacted application teams and execute impact analysis, prepare project requirements document, schedule review meetings and obtain business sign-offs.
Prepare overall program budget and timeline estimates & Overall program schedule.
Execute the application remediation plan as per published timelines.
Monitoring and controlling project execution.
Preparing implementation plan, coordinating with all stake holders for production implementation and support.
Project: Field Management Operating System (FMOS)/Role: Project Manager
Client: Florida Powers & Lights, Florida, Nov 2014 - May 2016, Budget: 5M
Scope of this project is to re-design, develop and implement Florida Powers & Lights 6 internal field service operations applications into a single integrated platform and implement in all Florida regions and energy utilization Dashboards.
Technologies:
Mainframe, Java, Oracle Fusion, Oracle, SVN, MS-Project, HP Quality Center
Responsibilities:.
Responsible for managing Project teams with multiple Vendors resources.
Working with multiple Business & Project teams (PMO & Vendor teams).
Resources work allocation, tracking day to day resources assigned tasks progress & status.
Working with multiple project & vendor teams in managing and completing their project dependent deliverables aligning with the overall project timelines.
Preparing Project Weekly/Monthly & PMO Status Reports.
Conducting daily/weekly status meetings with project & external vendor teams.
Responsible for managing application support teams & Business Case Preparations.
Budget: 1M
The main functionality of the One-Hub webMethods Migration project is to re-design and construct the existing middleware One-Hub application developed in iWay technology into webMethods.
Owned monitoring daily progress and status of deliverables on projects.
Work with business product owners, Product analyst and development teams to document and clarify business and manage scope of defined features and.
Responsible for internal and offshore vendor teams, project delivery, plans and ensure proper staffing.
Conduct Scrum stand up calls and track status.
Defined burn down chart and communicate project status to stakeholders and PMO.
Responsible for managing project work and resources to enable successful and timely completion of the project.
Icon - Project Manager , MA, 03/2013 - 06/2013
Budget: 1M
This is an infrastructure migration project to migrate applications, servers & rebadged resources assets from Xerox ACS facilities across multiple locations (Bangalore, Malaysia & Philippines) in to Cognizant facilities in the respective locations.
Preparing Project Plan, Schedule for Migrating the Xerox rebadged resources.
Overall project coordination to migrate all Dotnet & Delphi applications from Xerox to Cognizant infrastructure.
Coordinating with Admin/Procurement/NSS Team to setup the Offshore Delivery Center for Xerox rebadged resources in Bangalore, Kochi and Manila locations and their seat mapping, MPLS connectivity setup and obtaining ODC access.
Preparing the migration assessment readiness checklist and tracking sheet to monitor the approvals and obtaining the customer sign-off for migration.
Managing Project plan execution and monitor and control the project execution phase.
Icon - Project Manager , IL, 03/2011 - 02/2013
The scope of the project is to develop and implement middleware applications APTRACK & WINBID.
APTRACK is a Business Process Management (BPM) workflow based application to manage Advertising and Selling Expense Monitoring and Control Application.
WINBID is a Business Process Management (BPM) workflow Tender Management System and manages the end-to-end Tender Management Process.
Preparing Project Charter, Project Management Plan, Scope Management Plan, Project Estimations, Project Schedule, Communication Plan, Stake Holder Management Plan, Risk Management Plan and Resource Management Plan.
Managing Project Execution and Monitor and Control the project execution phase.
Managing all the Project Stake holders Communications.
Preparing project matrices, status reports and Risk Register.
Preparing and obtaining Customer approval for the SOW, Work Order, Change Requests.
Taking care of all ESA Operational Related activities (Creating Project in ESA, Budgeting, PAS Update, Resourcing, Billing, Raising Invoices and C20 Updates).
Creating Project BCP document and conducting BCP mock testing.
R8 - AMP Systematic and International Quant Research Budget: 1M
R8- AMP Systematic and International Quant Research project was cross commit engagement to Migrate Infrastructure (Servers, Applications, Assets and Databases) and Business Applications from Columbia Bank facilities across multiple locations in USA to Ameriprise Enterprise facility in Minneapolis location as a part of Columbia Integration.
Preparing Project Plan, Schedule for Migrating the Columbia Bank resources and the assets in their facilities across US to Ameriprise facility in Minneapolis.
Preparing the complete connectivity network diagram and identifying the firewalls across the networks that needs to open for connectivity from Ameriprise facility.
Preparing the test cases to test the connectivity and involving the network teams to identify and resolve the connectivity issue.
Completing the Operations Readiness Review (ORR) by completing all the required assessment checklists, process documents and Disaster recovery plans to obtain the approval for migration.
Managing Project Execution and Monitor and Control the project execution phase.
Managing all the Project Stake holders Communications.
Bickford Senior Living - Moline, , 08/2008 - 10/2010
Technologies: Delphi 7.0, C#, ADO.NET, Oracle, PL/SQL, XML, LDAP, VSS, SVN
The Payment File Manager is multi-currency, multi-language, multi-country transactional banking middle-office system for banks, which allows them to process payments, collections and corporate liquidity management instructions.
Setting up the Application Development/Support team at Customer Site.
Preparing the SOW, Contract documents and obtaining approvals from the Customers.
Taking care of ESA Operational Activities, Invoicing and Billing Activities.
Leading the Technical Team at both Onsite and Offshore, Assigning Tasks/Incidents and SLAs.
Managing all the Project Stake holders Communications.
Responsible for re-designing the existing Delphi "Payment File Manager" application into Dotnet Application.
Responsible for implementing the Web Services functionalities using the INDY components in PFM application.
Implementing LDAP Authentication in all the exiting modules.
Booz Allen Hamilton Inc. - Technical Project Manager Crane, , India05/2006 - 04/2008
Enterprise IP Messenger - Unified Messaging.
Bickford Senior Living - Marion, , 05/2006 - 04/2008
Technologies: Asterisk Open-Source PBX, C#, ASP.NET, Delphi 5.0/7.0, Oracle, Dialogic Boards, PIKA Cards
Enterprise IP Messenger is a Unified Messaging; Auto-Attendant, IVR Application developed using Asterisk - Open source PBX software as a SIP client integrated with the SIP server call center solution product "EQUEUE" to provide the features like IVR, Voicemail, Fax mail, Auto Attendant, Unified Messaging, Fax Messaging Scheduling, Recording.
Setting up the Asterisk/Delphi Application Development/Support team at Offshore Delivery Center.
Managing the Technical Team at both Onsite and Offshore.
Design, develop & testing Enterprise IP Messenger Application with Asterisk(open source PBX).
Enhancements/Support to the existing IVR Applications.
Asterisk programming - Creating Dial Plans, APIs and Configuring TrixBox.
Delphi, C# Programming - Enhancements/Support for IVR Delphi applications.
Bickford Senior Living - Technical Lead/ HP Rebates and Claims Processing Burlington, , India05/2005 - 04/2006
Applied Information Sciences, Inc. - Chevy Chase, , India05/2005 - 04/2006
Technologies: Delphi 7.0, C#, Oracle, Win-Forms, PL/SQL, VSS
HP rebates and claims is a HP global soft internal application developed using Delphi 7.0 as a front end tool and Oracle as a backend database.
The claims raised in the mainframe server will be imported into the system through the rebates processing.
Delphi Programming - Enhancements/Support of Existing Delphi applications, Creating Components and DLLs.
Re-Design and develop all the modules in the existing Delphi Applications to DOTNET Platform.
Preparing all the process related documents for development and support activities.
Bickford Senior Living - Technical Lead IL, , India06/2003 - 04/2005
NQDI - Post Call Processing.
- , , Switzerland06/2003 - 04/2005
Technologies: Delphi 7.0, SQL Server, VSS
NQDI is a call flow post processing application developed using Delphi 7.0 and SQL Server 2000 as a backend database.
The main functionality of the NQDI application is to import the encrypted call flow data's from the mainframe server and bulk import the call details into the local SQL Server 2000 database.
Technologies: Delphi 5.0/3.0/2.0, Oracle, SQL Server, BTRIEVE, QBasic, Quick Reports, VSS
Paradigm is an ERP product specialized for PCB Industries developed using Delphi 2.0/5.0 as front end tool and Oracle, BTRIEVE and SQL Server as backend databases.
The overall product contains sixteen modules.
The whole product supports Oracle, BTRIEVE and SQL Server databases..
Delphi, PL/SQL programming.
Customized components creation, DLLs in Delphi.
Existing module functionality enhancements and customer support.
All the existing modules migration from Delphi to Dot net using ADO.NET connectivity.
Bug Fixing, Enhancement, Taking care of Software Configuration Management (SCM) process.
Cimnet Systems Inc - Software Engineer/ Mobile Customer Care: IVR Application , , USA05/2000 - 12/2000
Visual Basic 4.0, Delphi 3.0, SQL Server, Visual Voice Pro, Dialogic Boards
Resorts customer care application is an IVR application developed using Delphi 3.0 as the programming language, SQL Server as the backend database and the third party component Visual voice pro for interacting with the dialogic boards to receive and process incoming calls.
Cimnet Systems Inc - , , -
Visual Basic Coding - Customizing Visual Voice Pro Components.
Visual Basic 4.0, Delphi 3.0, SQL Server, Visual Voice Pro, Dialogic Boards
IVR Mobile customer care application is an IVR application developed using Delphi 3.0 as the programming language, SQL Server as the backend database and the third party component Visual voice pro for interacting with the dialogic boards to receive and process incoming calls.
Delphi Coding - Developing IVR Application.
Visual Basic Coding - Customizing Visual Voice Pro Components.
Involved in Product design, Documentation and Application Support.
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Job Titles Held:
Project Manager
Project Manager
Project Manager
Project Manager
Project Manager
Technical Project Manager
Technical Lead/ HP Rebates and Claims Processing
Technical Lead
Software Engineer/ Paradigm
Software Engineer/ Mobile Customer Care: IVR Application
