•Microsoft Certified Professional (MCP)
•BMC Remedy ITIL proficient
•Dell Certified Technician
•Windows System upgrades/migrations – Win7,XP,Windows Server 2008
•Microsoft SCCM and WSUS proficient.
•Active Directory user management
•McAfee ePO and Symantec EndPoint Protection AV
•Skilled in TCP/IP and WAN
•Skilled MS Office 2007/10 troubleshooter
•Working knowledge of VMWare and experience supporting virtual desktop systems
•Apple Mobile Device Support – iPad, iPhone, etc.
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