A self motivated and organized Project Manager skilled in orchestrating tasks and details to achieve overall IT project goals and accurate implementations within a team environment.
Project Manager December 2000 to September 2001Company Name - City, State
Skilled with cultivating excellent relationships with both internal and external clients as well as colleagues.
Responsible for developing and managing company initiatives within Consumer Web program of the Project Management Group Led a project team of 12 charged with the top priority project within Gateway's Technical Support Division to complete a content management system housing two million files for publishing to five different output sources.
Consolidated and significantly reduced duplication of both writing and data entry of technical support files.
Effectively led a project team of 7 people (5 developers, 2 QA) tasked with the transition from one image caching vendor to another image caching vendor throughout the entire Consumer Web site.
The result of the project was a significant savings to Gateway for the vendor services.
Managed a project team to successfully implement a new merchandising method for selling Accessories by developing a "minisite" accessible from the Consumer Home page.
The completion of the project increased sales of computer accessories by allowing the consumer to have one user experience on the website.
Managed various smaller projects to enhance the Consumer website.
Developed project plans and schedule key events that will assure a timely and effective implementation within the assigned area.
Developed necessary documentation for customer and IT and distributing updates appropriately for each project.
Monitored project(s) to assure compliance to overall plan and initiate appropriate action when variances occur.
Day to day management of project resources (QA, Development, design) Developed contingency and recovery plans as required.
Maintained communication between team members and major internal and/or external customers regarding project progress and to assure that needs are being met.
Coordinated departmental support to resolve project shortcomings.
Developed transition plans from project to full operation for hand off to Application Support Group.
Gained deep experience completing project lifecycle documentation, including functional specs, design specs, QA plans, operational requirements, deployment strategies, and project plans.
Completed MS Project Advanced training.
Completed a three-day workshop on Situational Leadership conducted by Gateway.
Project Manager of Implementation July 2000 to December 2000Company Name - City, State
Promoted to Team Lead of the Western region within three months of hire.
Managed a group of two Account Managers and one Developer for the Western Region.
Managed the delivery of contracts for HealthGate customers by project planning and co-ordination of the workload with the team in creating and delivering the products.
Established a process from contract signature to delivery through creation of a statement of work and project plan and confirmation with the client of agreement to the plan.
Acted as a liaison with development to allocate resources Responsible for monitoring and guiding project delivery through monitoring project progress with Development and QA Project managed process to ensure clear decisions are made, with buy-in, and followed up Communicated information between the relevant team members Advised the clients and HealthGate management of project progress Michele Langlois, Page 2 Determined resources and propose tactical programs for making project delivery more efficient Encouraged teamwork and information sharing for the benefit of the customer Additional duties as required in support of business need.
Senior Company Relations Consultant April 1998 to March 2000Company Name - City, State
Primary contact for ITSA's five major customers contracted for a multi state rollout project partnered with an Affinity group.
This includes building and maintaining relationships with Senior Level Management, Marketing, Finance, Underwriting, and others.
Responsible for managing and coordinating all aspects of product implementation, training, support and maintaining post implementation relationships for ITSA's web based technology platform.
Utilize comprehensive knowledge of ITSA's Oracle database design and Powerbuilder toolset to identify and work with customers in resolving issues that may arise during the implementation process.
Gather materials for required datafeeds for customers in order to meet their compliance and financial reporting responsibilities and ensure all data elements are captured within the products and residing in the datawarehouse for customers to extract.
Facilitate the setup of Frame Relay connections for customer's access to the secured web site in which the Customers interface resides and assist in troubleshooting any issues with the appropriate technical person.
Assist in product unit and integration testing by utilizing internal test plans and customers materials, this included testing Java applets and html pages to produce accurate output for point of sale insurance applications and quote pages.
Manage the resolution process of any discovered system bugs by utilizing Silknet system and internal Bug Tracking system prior to releasing to customers for acceptance testing.
Provide client feedback to appropriate internal departments to ensure client satisfaction; work with Product Development on the development and design of future product specifications based on user requirements and feedback.
Assist with Call Center support and marketing/sales efforts.
Further ITSA's sales efforts by providing pre and post sale client support and product demonstrations and information.
Provide, maintain and prioritize client specific project plans in conjunction with internal departments.
Developed processes and procedures for the department specific to my responsibilities.
Security Administrator November 1997 to April 1998Company Name - City, State
Provided SecurID identification and authentication of users on TCP/IP Networks on Ace Server (security server software designed to establish a protective perimeter around network resources Established and activated users, assign SecurID tokens to external Resellers, Carriers and Business partners of Bell Atlantic Troubleshoot database and token problems Created and managed Ace Administration database Provided second tier help desk support for Bell Atlantic resellers, carriers and business partners Member of the team responsible for testing and configuring various remote access equipment.
Responsible for creating and maintaining several Lotus Notes Database.
Underwriter September 1996 to November 1997Company Name - City, State
Trained to take over all responsibilities for underwriting Employer business.
Contact liaison between Lexington Employer underwriters and key brokers.
Maintained production reports for management.
Develop marketing strategies for new business.
BS : Business ManagementLesley College School of ManagementBusiness Management
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Lesley College School of Management
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Project Manager of Implementation
Senior Company Relations Consultant
BS : Business Management
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