Tech-savvy Consultant and Contractor experienced in all areas of the project management lifecycle, including: Vender management, design, data analysis, and quality assurance. Exemplary track record in leading teams in strategic project initiatives and guiding companies through consultative process implementation techniques.
• 15+ Years working as a Telecom Project Manager and Implementation Network Project Manager
• 10+ Years working in network provisioning, network interconnection and infrastructure
• 15+ Years working in Service Delivery, Account Management, Client Services and Pre and Post Sales Project Support
• 5+ Years project managing domestic and international network systems and working with engineers and network operations on maintaining contractual service availability.
• 15+ Years of Telecom Expense Management, Telecom Research and Billing, Contract Negotiations and Processing RFP's, and RFI's.
• 10+ Years of Technical Troubleshooting and Software Application Support • Demonstrate skills in business analysis, quality assurance of products and services, technical troubleshooting and report generation
• 20+ Years in troubleshooting technical inquires and providing technical reports on all network occurrences.
Years in solution selling and consulting a client's business challenges and
Telecom Expense Management
Client Service Delivery Manager
Exceptional interpersonal communication
Consistently meet goals
Client Account Management
• Develop and maintained project plans (which included;Infrastructure deployment, Data Center installation, moves, migration and decommission) used to manage planning and implementation processes. Facilitated project meetings to ensure relevant issues are identified and addressed. Collaborate with all business units to ensure that proposals for new solutions related project plans address revenue implications.
• Define the scope of projects, developing project plans, and ensuring milestone momentum of projects toward stated goals. Tracking and monitoring project work plans objectives, tasks and time frames, to ensure deliverables are completed on time. Identify and responds to changing project circumstances and communicates issues to project leadership.
Project Managed full lifecycle implementation of small to large projects that included data center migrations, multi site VOIP installations, Voice line installations, cable and wiring installations, Private line and network bandwidth installations.
• Responsible for managing dedicated premier key accounts technical and application software inquires. Application support inquires included post implementation usage, reporting functionalities, software bugs and program error messages.
• Facilitate monthly client application support calls on best practice of new deployments, review any trouble inquires, billing issues, upgrade of services, software patches and review any new training of talent management software. for managing dedicated premier key accounts technical and application software inquires.
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