project manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Knowledgeable field camp technical offering more than 10 years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.
Detail-oriented Maintenance professional offering over 15 years of telecommunications experience. Strong dedication to keeping equipment functioning at peak levels. Skilled in general repair and maintenance, including HVAC system knowledge and ability to interpret blueprints to address issues.
Established Field Service Technician successful at interacting with people of all ages and personalities and capable of completing projects in a timely manner. Experienced in Telecom a Informatics. Offering a successful career history spanning more than 15 years.
Personable Field Service Technician offering well-developed skills in installation, repair, maintenance and customer service. Pursuing a position in a busy office where focus and dedication are highly sought.
Self-motivated professional with outstanding oral and written communication skills. Highly knowledgeable in computer software development. Experience performing quality assurance testing and consultative services for customers.
Driven Automation Engineer poised to offer design, development and system fulfillment services. Worked with product managers to identify and prioritize components for automation. Dedicated professional with 2 years of experience leading teams to project completion.
Hardworking reliable with strong ability in control systems an industrial operations. Offering Solutions, integrations and technologies combinations. Highly organized, proactive and punctual with team-oriented mentality.
Skills
Troubleshooting and repair
Work order management
Quality assurance controls
Training and mentoring
Documentation and reporting
Analytics and problem resolution
Local remoter systems support
Testing and debugging
Customer needs assessment
Project management
Optimizing and performance tuning
Excellent problem solving skills
Information technology
Computers and electronics
Project implementation
Quality control
Best practices
Windows operating systems
Team leadership
Operating systems
Issue resolution
Technical help desk experience
Technical support
PBX Telecom
Equipment operation
Decision-making
Multitasking
Project planning
Working collaboratively
Microsoft Office
Supervision
Education and Training
Simon Bolivar UniversityCaracas, Venezuela, Expected in ā āMaster of Science:Telecommunication Magnament - GPA:
1 year completed , not finished.
IESACaracas, Venezuela, Expected in 02/2017 ā āAssociate of Science:Project Management - GPA:
Urbe UniversityMaracaibo, Venezuela, Expected in 09/1999 ā āBachelor of Science:Computer Engineering Technology - GPA:
Served as single point of contact for project scheduling and changes to maintain oversight while keeping progress on track.
Delivered status reports to stakeholders for budgeting and planning purposes.
Defined project deliverables and monitored status of tasks.
Managed up to 16 team professionals and outside contractors and vendors.
Identified issues and implemented appropriate solutions to ensure quick and effective remediation.
Coordinated extensive planning required for complex contracts, including development of project milestones and budget.
Enersys - Customer Service Specialist Raleigh, NC, 11/2006 - 06/2015
Recommended improvements to products and services to mitigate complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Reviewed account and service histories to identify trends and issues.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Up-sold products and motivated customers to upgrade current product plans.
Upheld strict quality control policies and procedures during customer interactions.
Met service team sales targets and call handling quotas consistentantly.
Cross-trained staff members, resulting in 25% increase in customer satisfaction ratings.
Supervised monetary transactions and changes while coordinating logistics to verify service dates.
Cantv - Sales Consultant City, STATE, 07/2000 - 06/2006
Maintained productive relationships with existing customers through exceptional follow-up after sales.
Collaborated with retailers to strengthen product exposure with optimal locations, shelf positions and signage.
Fostered relationships with customers to expand customer base and enhance loyalty and retention.
Cultivated long-term relationships with multiple industry clients, accurately quoting prices, credit terms and other bid specifications to achieve customer objectives.
Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Offered product and service consultations and employed upselling techniques.
Implemented comprehensive needs assessment mechanisms to identify demand for products and services.
Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
Retained customers by addressing and resolving concerns in knowledgeable and speedy manner.
Greeted incoming customers and provided expert sales and service to drive revenue.
Listened to customers to understand needs and refer to optimal services.
Managed portfolio of 250 accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
Cantv.net - Field Service Technician City, STATE, 08/1998 - 05/2000
Handled telephone support calls from customers to determine issues and provide effective solutions.
Explained and recommended service options to customers and explained the costs involved.
Trained customers on equipment use after installation.
Oversaw on-site and off-site maintenance, repair and installation jobs.
Diagnosed malfunctions to various tools, equipment and machinery components.
Fixed building systems and structural components using professional finishes.
Calibrated devices to optimize performance and maintain longevity of equipment.
Provided on-site services, installed new systems and escalated customer complaints.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.
Calibrated instrumentation, controls and AS400 equipment to test function and evaluate performance.
Calibrated instrumentation, controls and Cashier equipment to test function and evaluate performance.
Followed checklists to inspect drives, motors and belts for comprehensive maintenance.
Minimized customer callbacks and equipment failures by reviewing all aspects of the job upon its completion.
Assisted product development team by collecting information on real-world use and testing equipment in field.
Specialized in Windows systems, completing thorough inspections and skilled repairs.
Traveled to 120 field locations per trimester to evaluate equipment state and performance.
Managed Hardware and peripherals supplies and checked inventory using Remedy Software to restock items.
Cordially interacted with customers and displayed professional appearance as representative of company.
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