project manager resume example with 8+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Professional Project Management (PMP) Specialist with extensive experience working on multiple projects across different teams and stakeholders to deliver outlined objectives. Skilled in agile methodologies, change management and problem-solving. Excels through mentoring, training and empowering team to excel in performance.
Skills
Project Management
Change Management
Problem Solving and Decision-making
Business Process Development and Reengineering
Training and Mentoring Team Members
Vendor Management
Negotiating skills
Contract Management
Logistics Management
Strategic planning
Agile Methodologies
Risk Management
Education
University of NairobiNairobi KE, Expected in ā āMBA:Strategic Management - GPA:
Kenyatta University Nairobi KE, Expected in ā āBachelor of Arts:Business Administration - GPA:
Certifications
Project Management Professional (PMP)
Certified Scrum Master (CSM)
Work History
Exova - Project Manager , , Maple Grove, MN09/2016 - Current
Develop and maintain strategic project plans to meet project objectives.
Identify resources required to enhance team effectiveness and efficiency.
Perform billing for different projects
Facilitate kickoff, status and project plan review meetings and ensuring minutes are documented and disseminated
Drive project execution to ensure on-time delivery of project deliverables
Oversee high profile projects for by planning, designing, and scheduling phases.
Ensure project costs are within 5% variance to budget
Update operational methods and oversee procedures for improved efficiency
Negotiate and manage third-party contracts related to project deliverables.
World Wide Technology - Associate Project Manager , , Maple Grove, MN03/2016 - 09/2016
Maintained tactical control of project scope and timelines to keep teams on task and achieve schedule targets.
Escalated incidents to next level to remain compliant with company's standards and procedures.
Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Closely collaborated with project members to identify and quickly address problems.
Reported on status for each project to appropriate stakeholders.
Maintained open communication by presenting regular updates on project status to customers
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Documented project progress to fulfill project requirements and establish traceability.
Mentored and guided over 10 staff to enhance performance and exceed customer expectations.
Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Burlington Coat Factory Corporation - Customer Service Lead , , Maple Grove, MN05/2015 - 03/2016
Greeted customers and listened closely to problems described to determine solutions.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Resolved customer service issues using company processes and policies and provided updates to customers.
Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Coached new team members on service techniques and provided scoring through quality assurance program. This helped reduce staff turnover by 50%.
Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
Escalated issues to proper supervisors when standard processes were not effective.
Planned schedules and workflows based on expected customer demands.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Checked status of orders and back-ordered products to coordinate efficient shipments.
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