Draft, develop., and maintain customer relations center
Able to add unique insight and strategies for business and customer objectives by maximizing customer engagement and increase long-term loyalty.Provide tier 1 customer service by maintaining/updating case management, queue handling and customer follow up (exceeded call and case expectations by achieving 96.17% year-end score evaluation on quality monitoring).Liaison between customers, dealers and field team.Effectively handled Executive cases as an After Sales Regional Coordinator.Act as subject matter expert: Directly contributed to CARE center goals through constant process improvement by creating and implementing policies, procedure documents and guidelines for vehicle importation. Act as a point of contact for Audi Product Compliance regarding vehicle compliance and standards for importation, Audi AG contact for dealer B-Pillar/ VIN plate affidavit requests and executive mail. Served as mentor and “point of contact” for new hires
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