Project Lead Program Manager Resume Example SWDG Corporation Pvt. Ltd

PROJECT LEAD PROGRAM MANAGER

Summary

Exemplary 17 years of work experience in the IT domain Strategic Planning Program & Portfolio Management IT Service Management IT Operation Project Management Test Management Risk Assessment Quality & Process Management Process Implementation Resource Utilization Project Engineering Profit & Loss Management & Technical Consulting Research & Development Business Development Presales Business Acquisition Change Management An expert in ensuring exceptional IT performance standards by maintaining high standards of support, enterprise wide IT Management, ensuring user satisfaction and comprehending user needs and adapt to support operations. Currently associated with SWDG Corporation Pvt. Ltd., India as Head IT. An expert at executing IT systems/processes, IT services and operational excellence initiatives, while enhancing performance, improving quality, reducing costs, and generating sustainable revenue/EBITDA gains. Proven operational leadership capabilities, showed direct capital creation efforts, identified business opportunities and spearheaded strategic global expansion and growth plans. Result focused & effectual leader with demonstrated skills and expertise in software management and support for global applications. Applauded for leadership in on-shore & off-shore engagements across career with appropriate change management approach wherever necessary regards with cost optimization & benchmark with ROI. Proven expertise in operation of the organization's Overseen the IT Operation strategies for assuring high quality services that meet customer needs. Build healthy relationships with key account's decision-making teams and periodically interface them with key stakeholders. Demonstrated abilities in Testing & Customer Support for the organization based on standards based best practices. Proposed and supported TCoE setup for 2 major clients, which helped in improving the productivity by reducing the staffing and operational cost by 25%. Gained experience in quality assurance ISO & CMMi certification; effectuation of ITIL based service management processes and business process management across O&G, BFS, Retail, Legal, Real-estate & Insurance domains.

Accomplishments

Rewarded with Certificate of Appreciation for contribution made to the org.
towards achieving SEI-CMM-Level5 Certification in 2002.
Valuable Contribution Award for QMS Web.
Conf.
Mgmt.
of Level5-Organizational Wide in 2003.
Record of Achievement for program "Information Security" in 2005.
Certificate of Appreciation for Active Involvement & Cont.
in Designing & Implementation CMMI V1.2 Practices in 2010.
Commenced career with R.B.
Enterprises, Vasai as program Analyst from Oct'97 to May'98 Designed, architected, programmed using VB, VC++, C++ & system programming.

Experience

SWDG Corporation Pvt. Ltd

Drive on-shore and off-shore projects to well defined program management methodology Prepare the RFP and Scope of Work and provide leadership to multiple projects to Capex strategy Align IT architecture to meet organizational goals and objectives Manage project schedule, costs and look for opportunities to drive cost reductions/savings while execution Deliver projects within the contracted terms, on time and within budget, meeting the required quality standards Provide leadership, direction and motivation to the project team Manage the plan throughout the project, monitoring project progress and initiating corrective action where necessary Establish metrics, practices, technical environment and tools.
Identify and develop contingencies for Project Risks Set key objectives for workshops, consultancy and review meeting Manage the scope, responsibilities and deliverables within the project, using Change Control where these change from the original contract/project charter.
Strategic Planning & Management Define IT strategy, align the set objectives to the general strategies and set up the PMO structure of the company.
Set budgets and human, material resources needed for a good development of the department's activity.
Restructure operations to address business growth, reduce costs and improve services.
Oversee facility operations and meet all requirements within budgets, design plans for facility improvements to meet delivery goals and to provide superior customer service.
Steer Project Estimation, Project Planning & Scheduling, Monitoring, Tracking, Resource Planning, Customer Interaction and offsite /onsite co-ordination.
Direct and execute projects that are developed by the subordinated teams.
Conceptualize and implement some standards applicable in the activity of the department.
IT Operations Manage RCA for Customer Satisfaction survey performing specific improvement actions Calculate Process Measurement & KPI's data, to carry out the analysis, identify weak areas; conduct Senior Management Reviews & Metrics Action Plan verifications for ensuring continual process improvement & high level of Customer Satisfaction.
Assist in new bids, Transition and Service Solution design, draft schedules within the contract, negotiate contract terms and manage contract changes.
Track various business requirements vs.
our offerings and implemented IT solutions in coordination with Business partners & vendors.
Delivery Management Build a personal relationship with key client staff for successful service delivery - SLA achievement and high level of customer satisfaction.
Monitor overall performance of services, maintain good communication around issues and opportunities to resolve problems and get things done.
Ensure service and operation delivery by conducting weekly review of resources to further develop and fill the gaps as per agreed SOP & SOW.
Responsible for any kind of change management processes Allocate resources for specific issues / opportunities and remove all obstacles to customer satisfaction.
Look out for client's and the company's long-term interests.
Test delivery management, Review requirements, specifications, user documentation, help files, and other project documentation to assure quality of the products and tests to be developed.
Select and develop appropriate approach regards with manual & or test automation tools, applying the latest techniques while testing and verifying the success ratio using test metrics.
Use latest techniques to develop, maintain, and execute test suites for various Software tools and applications.
Identify the quality implications of bugs and impact of proposed changes to product definition on the testing process.
Track defect in QC monitoring & reporting and ensure proper management of all test objects developed and test environments used.
Team Management Implement strategies for building manpower by recruiting new staff members as per project needs.
Create & sustain environment that fosters development and motivates high performance.
Look after the training of multi-skilled work force for cross utilization within processes for optimum efficiency.
Australian based start-up) India as Head IT (Senior Manager) Since Nov' 12 Initially, unofficially got associated with SWDG Corp.
from Oct' 2011 regards with the start-up process, company plans, locations, strategies, cost effective approaches.
Officially united from 21st Nov' 2013 & company got incorporated on 20th Feb' 2013.
Led digital content strategy and dramatic product re-release initially with $.5M subscription with Magento E-commerce including few other decision support site for various service providers.
Increased renewals by 70% through a powerful redesign and by using re-release of primary framework in a rapid 15-20 day iterative cycle.
Working closely with sales & commercial team for Hi-Tech-JIT solutions to provide specific inputs for the customers.
Strategy & Planning Creating a strategic road map and setting goals & milestones Formulate and deploy long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and communication technologies.
Manage IT department operational and strategic planning, including business requirements, project planning, and organizing and negotiating the allocation of resources.
Responsible for creating a compelling value proposition across industries Competition Analysis by keeping abreast of Market Trends & achieving market share metrics.
Portfolio Management To provide overall management and guidance to the projects running within the program.
In particular, the correct sequencing of the various projects and allocation of resources for purposes of coordinating the arrival of deliverables.
To analyzes projects and portfolios proposed by business units and recommends the overall project portfolio.
To optimize investment decisions by prioritizing and balancing all work within the portfolio Operational Management Where necessary, re-engineer applications support to ensure it aligns with business processes, tactical planning, and strategic vision.
Define and communicate project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
Develop and review budgets for and from IT department divisions and ensure they comply with stated goals, guidelines, and objectives.
Review performance of IT systems to determine operating costs, productivity levels, and upgrade requirements.
Benchmark, analyze report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
Authorize and oversee the deployment, monitoring, maintenance, development, and support of all hardware and softwarebased on department needs.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions and implementations in support of new initiatives, opportunities, and procurement efforts.
Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Establish and maintain regular written and in-person communications with the organization's executives, departmental heads, directors and end users regarding pertinent IT activities.
SWDG Corp.
India Operations, Executive MBA & other, IT associated Certifications Oct'11-Oct'12 Appeared & Certified E-MBA along with PRINCE2 Practitioner, Managing Multiple Projects, ITIL®v3F & ISO.

Project Lead Program Manager
May 1998 to September 2011Larsen & Toubro Infotech Ltd

Achieved 14 years of tenure by cultivating extraordinary level of technical loyalty.
Excellent management of key clients/ projects such as:.
Chevron (Oil & Gas), USA.

IcontrolDiabetes
January 2007 to January 2009MN CT

D&B (B2B - Credit Decisions), UK Hitachi (Manufacturing), Japan Enriched with good understanding of the industry and consistently keeping abreast with latest market trends.
Monitored the performance, driving optimum utilization, people and business strategies.
Provided technical and functional leadership, drive innovation and deliver highly critical projects Worked with cross-functional teams for new business opportunities.
Successfully managed multi-year, multimillion-dollar IT projects, on time & budget of types; development, maintenance & support projects using waterfall, spiral, Agile & Managed service model.
Significantly contributed in establishing a 100% offshore based mutualised Application Management service from India's delivery centers to support multiple engagements.
Derived by the goal of finding the best solution to the client's business needs while adhering to business priorities and technological best practices.
Played active part for global, cross-functional project team management Pivotal in coordinating customer accounts for RFP's/ RFI's, presentations & process driven activities.
Subject matter expert for AD, Exchange and SQL for the entire organization.
Year: 2004) Involved for architecture, designs & development for applications regards to complete modules, layers and user controls.
C#, IIS 6.0, Oracle 8, SQL Server 2000, Sybase Power Designer, Classic ASP, WinForms, XML, SQL SERVER, HTML.
Year: 2001 to 2003) Design & developed project using Visual C/C++, C# and managed C++, MFC, ATL, COM in Windows 32/64 bit programming in Multi-threaded and multi-core software application environment.
Year: 1998 to 2000) Program Management Spearheaded, executed and managed cultural change for customers while ensuing 100% Offshore Delivery.
Responsibility for managing Technical & Business Intelligence towers of Olympic effectively utilizing onsite-offshore model Over 1300+ Scenario Variants and 15000+ Work-steps expected to be executed for Business Process Integration Testing Delivery of 2200+ Technical objects spanning 3 releases (1050 Interfaces; 805 enhancements; 400 reports) of which 1500+ delivered in Release 1 Over 280+ resources (out of 900+ resources) for the project for a span of over 2 years in multiple locations around the globe in 4 international project locations (USA, South Africa, Philippines and India) & 3 L&T ODCs - Navi Mumbai, Pune, Chennai Helped to deliver project Olympic with timely ramp-up of resources from 53 to 225+ in an 8 month period Covered 2900+ person-months of work in technical tower with a close integration for multiple partners in different capacities Over 10+ tools used to facilitate delivery (Eg.
Splice M, Compare Test, Gyanpeeth, Project Connect, MS Office) Over 4000+ impacted users trained over a period of 1 year beginning April 2007 through August 2008 by using CBT approach.
Planned & monitored status reports for 10 different global teams on a weekly basis to be published by Chevron leadership Conducted & manage Development Workshops & Town halls in different regions Project Management Utilized extensive knowledge base on the resource optimization & skill utilization, significantly improve efficiency of deliveries by 35%, effectiveness of manpower by 25%, and accuracy to 95%.
Profitably managed 60% growth in total business during last three years Guided and mentored a team of 50 members for the smooth functioning of operations.
Delivered 3 subsequent releases using formal development methodology, implemented vendor management processes that reduced personnel acquisition from 2 weeks to 5 days, and yielded a 25% improvement on product quality.
Induct & manage around 280+ resources for the project with a peak of almost 100 in 1 month for 3 major regions around the globe Managing Multi-cultural, multi- regional team calls with the ability to manage work-life balance, priorities and sensitivities of different cultures Smooth transition over to Support & other similar engagements Provided excellent customer satisfaction to achieve company grown via.
client Referrals which helped get new business Quality & Change Management Successfully analysed and revised existing IS0 9001 and business processes & policies.
Identified and developed change strategies, established cultural changes and monitored efficacy of changes, with an organisational change management approaches.
Effectively introduced Lean Initiative across the business unit and conducted Internal Quality Audits covering CMMI, SOX, ITSM/ ISO 20000 & SAS70 across the business unit.
Implemented, IT Security Management Systems according to ISO/IEC 27001:2005 (in year 2007) Accountable of initiating ISO surveillance & re-certification audits on-going, as a Lead Auditor.
Contributed Audits for ISO 14001:2004 (in year 2009) Implemented, IT Service Management Systems according to ISO/IEC 20000-1:2005 (in year 2009) and thereafter Contributed as an auditor for activities related to IT SMS according to ISO/IEC 20000-1:2005 and ITIL best practices for the external clients.
Steered the design & implementation of CMMI v1.2 practices and achieved CMMI Level 5 for the organization.
Applauded with awards for exemplary performance.

Education

Strategic Management Program Indian Institute of Management, Calcutta 2013 Executive MBA (IT Operations) IIBMS, Mumbai 2012 IT Project Management Indian Institute of Technology, Bombay 2005

Bachelor of Engineering : Computer Science, 1 1997Shivaji University, WITComputer Science

Certifications

Certifications Certified PRINCE2 Practitioner (APMG) Oct' 11-Oct'12) Certified in Managing Multiple Projects (AACPS Global) Certified ITIL®v3F (APMG) Certified ISO 9001:2008 QMS Lead Auditor (IRCA) Certified ISO 20000-1:2011 SMS Lead Auditor (RABQSA) Certified ISO

Personal Information

Strategize, Problem Solving, Mentoring team to achieve the goals Passport No : Z2752212, Valid till: 16/Jan/2024 USA Visa : H1B, Valid up to October 2017 Skype : naik_samir or samir_naik1

Languages

English, Hindi and Marathi

Skills

AD, Agile, approach, ASP, ATL, automation tools, B2B, balance, budgets, budget, business case, Business Intelligence, Business Process, business processes, business strategies, C++, Change Management, COM, hardware, content, Credit, client, clients, Customer Satisfaction, customer service, decision support, Delivery, direction, disaster recovery, documentation, driving, E-commerce, engineer, English, Senior Management, Finance, functional, Hindi, HTML, IIS 6.0, innovation, ISO, ISO 9001, IT Project Management, IT strategy, ITIL, Languages, Leadership, Managing, Market, MBA, C#, MS Excel, Exchange, MFC, MS Office, Windows, 2000, negotiating, Oct, Oil, optimization, Oracle 8, organizing, organizational, peak, personnel, policies, presentations, PRINCE2 Practitioner, process improvement, processes, procurement, Program Management, programming, progress, Project Management, Project Planning, purchasing, Quality, recruiting, recruitment, reporting, research, RFI, RFP, sales, SAS, Scheduling, Seminars, service level agreements, SLA, SMS, SOP, SQL SERVER, SQL, SQL Server 2000, staffing, Strategy, strategic, Strategic Management, Strategic Planning & Management, strategic plans, strategic planning, Strategy & Planning, supervision, Sybase, Team Management, user documentation, upgrade, vendor management, vision, Visual C, Workshops, written, XML

Additional Information

Interests : Strategize, Problem Solving, Mentoring team to achieve the goals Passport No : Z2752212, Valid till: 16/Jan/2024 USA Visa : H1B, Valid up to October 2017 Skype : naik_samir or samir_naik1

Professional Affiliations

2005 ISMS Lead Auditor (IRCA) Membership Project Management Institute (PMI) Mumbai Chapter (PMI)Association of Software Testing (AST) Gantthead (IT Project Managers online community) Technology Evaluation Centers (TEC) Computer Society of India (CSI) Areas of Expertise

Resume Overview

Companies Worked For:

SWDG Corporation Pvt. Ltd
Larsen & Toubro Infotech Ltd

School Attended

Shivaji University, WIT

Job Titles Held:

Project Lead Program Manager
IcontrolDiabetes

Degrees

Strategic Management Program Indian Institute of Management, Calcutta 2013 Executive MBA (IT Operations) IIBMS, Mumbai 2012 IT Project Management Indian Institute of Technology, Bombay 2005
Bachelor of Engineering : Computer Science , 1 1997

Project Lead Program Manager Resume Example

Resume Score: 90%

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