I am currently a student enrolled in an undergraduate program to obtain my bachelor's degree in software engineering. I have been working the past few years for an organization in project coordination and business analysis contracts. I have been involved in multiple projects to improve data flow processes, evaluate system data readiness, design and deploy websites for various organizations. I look forward to representing your organization and the opportunity to expand upon my IT knowledge.
Customer Service Manager Computer Software Magento Computer Hardware Web Site Development
Project Coordinator March 2009 to September 2014FPAI Corp － Arlington, TXFPAI is a staff augmentation firm supporting several organizations in satisfying client requests and placing the right candidates in the right job. * Facilitated project meetings with the client, distributing meeting materials, reviewing minutes and inscribing meeting minutes. * Worked directly with the Program and Project managers for multiple projects communicating about project statuses, risks, issues, and to provide data analysis and align project strategies with project and organizational goals. * Tracked project progress and quality relaying that information to the project team. * Utilized SharePoint to organize, upload, update and collect project documentation. * Supported the development of multiple SharePoint initiatives to develop FAQs, Risk Logs and Issue Logs for the purposes of tracking project information. * Submitted change order requests and provided updates accordingly. * Facilitated the coordination of multi-site national testing initiatives by securing travel for the project team, meeting locations and catering. * Worked directly with the PM to create RFPs, budgets, status reports and other project documents as required. * Served as a communication conduit between vendors and project management to review contracts and obtain information. * Obtained and distributed invoices and bills to clients and vendors as requested. * Followed up on project items to ensure resolution and on time delivery. * Worked with multiple departments on major data clean-up project to ensure correct required system information that was populated in order to ensure payment to external clients. * Responsible for project deliverables including process documentation, data mapping documentation, reporting structures, * Gathered system data reports and identified requirements for modification in accordance with organizational rules and regulations. * Created catalog for reports that required data model redesign to adhere to new Federal requirements. * Tracked and managed log for encounter data work plans as part of the project risk mitigation process. * Reviewed data reports in comparison to parent system to provide metrics for accuracy of data reporting. * Followed practices to adhere to data security requirements protecting sensitive data. * Submission of secured data reports via SFTP. * Reviewed daily rejection system and kept a running log of issues and resolution. * Worked with teams to develop report submission structures for state agencies. * Kept running log of risks and issues associated with project related data providing support to leadership in reaching resolution on items listed. * Utilized Excel extensively to evaluate data, keep project logs, log change requests, risks, issues, and conduct root-cause analysis and resolutions. * Worked with eligibility and enrollment departments on major data clean-up project to ensure correct provider information was populated within the payment processing system. * Was responsible for project deliverables including process documentation, data mapping documentation, reporting structures, * Identified and problem solved errors in encounter data submissions.
Logistics Coordinator October 2007 to March 2009Leviton Manufacturing － Tualatin, ORLeviton Manufacturing is North America's leading manufacturer of electrical wiring devices, data center connectivity solutions and lighting energy management systems. * Small parcel shipping with assistance in packaging freight and receiving. * Inventory control through computer system. * Maintenance of personal work computer. * Maintain daily tracking log through Excel. * Conducts order validations through computer system. * Conducted data transfers between systems for purposes of tracking parcels. * Provided IT support in system rebuilds are requested. * Installed software and provided tech support to various departments as requested.
Assistant Area Coordinator October 2002 to September 2006Bi-Mart － Tigard, OR* Maintained entire hardware department including seasonal stock. * Responsible for store or item related questions conveyed by customers. * Assisted with shipping and receiving on a daily basis. * Experience and proven cash management. * In charge of assembly and creation of displays as well as customer purchases. * Assisted with training new employees and managers.
Service Deli Clerk August 2001 to July 2002Haggen － Tualatin, OR* Assisted with daily line preparation of all foods. * Prepared food orders requested. * Responsible for maintaining friendly customer service. * In charge of closing the deli ensuring all closing procedures were followed correctly. TECHNICAL AND PRODUCTIVITY TOOLS * Software Packages: Microsoft Office 97, 2000, 2002, 2007, 2010; HTML ; Java scripting; FTP; SFTP; several graphic and web design software packages; Visio 07; Basic SQL; Windows XP, Vista, 7; Networking skills;
Education and Training
A.A : Fine BusinessUniversity of Phoenix － Phoenix, AZ, US* University of Phoenix, Phoenix, AZ A.A Fine Business, Conferred 09/2013
2002Tigard High School － Tigard, Oregon, US* Graduated Tigard High School, Tigard, Oregon - 2002