Managed 1st and 2nd level technical support teams, Network Operations Center, and Lotus Notes team, ultimately managing 33 people, including 3 team leads.
Coached and mentored new staff members and team leads,
including conducting performance reviews.
Initiated rollout of new enterprise software solution for trouble tickets.
Managed Lotus Notes projects and upgrades and responded to frequent requests from executives.
Enjoy cooking, playing sports with my son, and following professional football and baseball.
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