Team-oriented individual bringing 25+ years' experience in Private and Government Service with outstanding customer service and analytical skills to build rapport and nurture client relationships lending to higher productivity. Unique values, strong communication skills, both verbal and written. Extensive Call Center Experience in Private Sector, and with multiple Boards and Bureaus Ability to analyze data and situations, utilize good judgment, and take effective action. Ability to follow direction, adheres to procedures, and effectively use resources. Experienced and successful working in a fast-paced environment. Experienced in budget and logistic system. Ability to plan, prioritizes, and organizes work and willingness to shift priorities to meet program goals. Excellent telephone etiquette leading to positive communications and conflict resolution in higher customer retention. Efficiently document and craft written communications to professionals regarding billing issues, explaining processes clarifying misunderstandings, resulting in account resolution. Conduct research and create research documentation for leader reviews and further follow-through. Experienced working with public and private sector agencies conducting business strategies to analyze issues and resolve discrepancies Created reports providing feedback to management on project related work and evaluated financial claims goals. Ability to exhibit courteous behavior towards coworkers and the public at all times. Strong work ethic, attendance, and interpersonal skills. Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability. Ability to shift priorities, workloads, and work schedules to meet operational needs. Facilitate training workshops for customer service agents, professionals, and business development. Ability to learn quickly different kind of computer systems being utilize for work functions.
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