Personable and responsible Program Supervisor with 10 years in office management and customer service. Solid team player with upbeat, positive attitude.
Use effective verbal, listening, and written communication skills. Use professional interpersonal skills to provide service to clients, customers, and staff. Use professional telephone and email etiquette. Work effectively, individually and as a team member. Perform computer functions in an MS Office environment. Manage time, resources, and information. Design, maintain, and evaluate office systems.
Attended and participated in community meetings and groups. Developed, implemented and monitored programs to maximize customer satisfaction.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.
Develop and present Power Point tutorials to empower parents in positive guidance techniques.
Responsible for collecting tuition and enrolling parents. Collaborate with community agencies to
provide parents with necessary resources. Demonstrate family support and relationship building
skills with families.Created and implemented developmentally-appropriate curriculum that
addressed all learning styles .Communicate effectively orally and in writing.
Resolved customer questions, issues and complaints.Effectively communicated with team members to maintain clearly defined expectations.Trained 10 new employees quarterly.Created new processes and systems for increasing customer service satisfaction.
Honor Roll GPA- 3.8
Honor Roll GPA- 3.7
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