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program support specialist resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Multi-talented Case Manager with expertise in [Type] environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver.

Skills
  • Community activities
  • Case management experience
  • Quality program protocols
  • Client safety and first aid
  • Behavior redirection
  • Knowledge of state regulations
  • Care plan management
  • Compassionate client care
  • Client documentation
  • Administering medication
  • Medication administration expert
  • Oxygen machine maintenance
  • Charting
  • Team leader
  • Organization and planning
  • Patient care planning
  • Drug administration trained
  • Patient-centered care
  • Team player
  • Confidential documentation and recordkeeping
  • Trauma-informed therapy
  • Recordkeeping requirements
  • Data entry
  • Appointment setting
  • Strong problem solver
  • Meeting planning
  • Certified in 10-key
Experience
Program Support Specialist, 04/2014 to 10/2016
Pacific ClinicsArcadia, CA,
  • Answered face-to-face, telephone and email requests for support and program information.
  • Completed timely investigations into issues and resolved or escalated customer concerns.
  • Updated spreadsheets, wrote reports and created documents for customer information or permanent records.
  • Reviewed account details to check eligibility and compliance with program requirements.
  • Scheduled and planned meetings and conferences, including site-to-site video conferencing calls, which helped to streamline business operations.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Prepared and updated office records, spreadsheets and presentations to support executive needs and enhance office efficiency.
  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Collaborated with other administrative team members, human resources and finance department on special projects and events.
  • Delivered optimal administrative, customer service and case management support through [Action] and [Skill].
Direct Support Professional, 01/2017 to 09/2017
Becket Adult ServicesLitchfield, ME,
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Prevented patient injuries by providing necessary restraints and appropriate supports.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to [Type] patients.
  • Documented current patient information to update supervising [Job title]s, including vital signs, behaviors and eating habits.
  • Administered medications, collected specimens or drew blood to assist with diagnostic and treatment protocols.
  • Administered all necessary medications as directed by care plan.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Monitored clients' progress to report necessary changes.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Completed data entries in charts and logbooks to document client progress.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Transported client to doctor's appointments and to complete other related errands.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Answered office phone calls and emails, answering questions and scheduling appointments with [Type] doctors.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Maintained professionalism in emergency situations, assisting staff members in [Type] actions and monitoring patients.
  • Maintained calendar of social, recreational and educational events to enhance patient stays.
  • Administered medications to optimize patient experiences, monitoring reactions to adjust dosages.
  • Emotionally supported [Type] patients, monitoring changes in behavior for potentially dangerous changes.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Data Entry Clerk, 04/2018 to 08/2018
Apex SystemsOak Brook, IL,
  • Obtained scanned records and uploaded into company databases.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Verified and updated account information in company computer system.
  • Reviewed [Type] and [Type] source documents to locate required data for entry.
  • Compiled statistical information for special reports.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Entered data into spreadsheets, documents and databases, maintaining [Number]% accuracy rate.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
Senior Social Worker, 08/2018 to Current
Veterans AdministrationSterling, IL,
  • Oversaw [Type] social work cases, including assessments, [Type] determinations, and [Action].
  • Managed caseloads and acted as an advocate for client rights.
  • Maintained confidential case documentation.
  • Maintained lists of resources helpful to clients.
  • Communicated with public social and welfare agencies to obtain and provide information.
  • Interviewed clients individually and in family groups to determine what services would best address specific needs.
Education and Training
High School Diploma: , Expected in 05/2002 to Indian River High School - Dagsboro, DE
GPA:
Associate of Applied Science: Human Services, Expected in 12/2018 to Delaware Technical And Community College - Owens - Georgetown, DE
GPA:

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Resume Overview

School Attended

  • Indian River High School
  • Delaware Technical And Community College - Owens

Job Titles Held:

  • Program Support Specialist
  • Direct Support Professional
  • Data Entry Clerk
  • Senior Social Worker

Degrees

  • High School Diploma
  • Associate of Applied Science

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