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Program Support Assistant / Training and Education Resume Example

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PROGRAM SUPPORT ASSISTANT / TRAINING AND EDUCATION
Summary

Extensive experience working in general and medical office setting. Interface well with others at all levels including patrons, patients, professionals, children and students. Caring and hardworking with excellent interpersonal communication, customer services and office support skills.

Highlights
  • Microsoft Windows; Microsoft Office(Word, Excel, Access, PowerPoint, Outlook, Publisher) and Internet resources
  • Ebsco Host
  • World Cat
  • Ovid
  • DOCLINE
  • Cyber tools
  • NIC (Nursing Information System
  • Training Database
  • Data collection and analysis
Experience
Program Support Assistant / Training and Education07/2015 to Current
St. Elizabeth HospitalWashington, DC
  • Provide administrative support to the nursing office.
  • Work with various databases to input and track employees.
  • I have to maintain and run reports on.
Front Desk/ Concierge08/2014 to Current
McLeanVirginia
  • A front desk receptionist greets visitors as they arrive at a company, and is frequently the first voice people hear when they phone the company.
  • He or she usually does a number of administrative tasks as well, including distributing mail and filing.
  • Depending on the workplace, a person in this position may specialize in things like billing, making reservations, or helping with security.
  • Answering phone call from residents and outside callers Have visitors sign in and announce them to residents Answering calls from residents or outside callers.
  • Check in and out several sets of keys (gym, recreation, extra keys for unit and the cart.) Receiving and forwarding maintenance request Logging and dispensing packages left at the front desk from resident.
  • Process incoming mail Help enforce rules and regulations of the building Resident key control Monitoring the cameras of the building Assisting in emergency situations when required.
Dental Receptionist/Administrative Assistant08/2014 to 07/2015
St. Elizabeth HospitalWashington, DC
  • Provide support to the Dental Clinic Director, Residents, Assistants and Doctors.
  • Having extensive contact with the patients.
  • Provide administrative support for Clinic.
  • Work with various databases to maintain patient records and use various Microsoft applications to produce reports.
  • Prepare for the morning meetings with staff Greet and welcome in and out patients.
  • Prepare patients facesheets with information out of Avatar system for the residents daily.
  • Check Avatar daily for update on patient status.
  • Answer and respond to telephone calls with professionalism Check patients in Dentrizx and manage recall and inactive patient systems Confirm the next day's patient appointments Prepare Medicaid verification sheet Make follow-up appointments as needed Prepare back up patients for cancel or refused appointments Gather and accurately record insurance information from patients Prepare and submit claim forms for patients with dental insurance Electronically submit claims forms Maintain and manage vendors accounts and spreadsheets for dental clinic Prepare monthly reports for P-card transactions Perform other tasks as assigned by Director and Dr.
  • Hall.
Library Technician10/2004 to 08/2014
St. Elizabeth HospitalWashington, DC
  • Library technicians help librarians with all aspects of running a library.
  • They assist patrons, organize library materials and information, and perform clerical and administrative tasks Perform all technical services involved in library operations Managing and performing general office duties for the front desk.
  • Reserve, circulate, renew and discharge books and other materials Monitor office/library supplies and reorder as needed.
  • Enter and update patrons' records on computer.
  • Process new materials(books, serials, etc) Shelve new library materials and maintain stacks and library collections Circulate library materials using integrated library system.
  • Prepare and mail interlibrary materials through postal mail.
  • Operates copiers, scanners, printers, fax machine and computer on a daily basis.
  • Perform complex technical functions involving document delivery.
  • Provides functional supervision of library's Work Adjustment Therapy Program workers, assuring compliance with established procedures.
  • Prepares monthly statistical reports for the library in a coherent and meaning format.
  • Serials Process and manage document delivery resources (DOCLINE, LIBRARY CONGRESS) References: Medline Plus for consumer health information PubMed for verification of articles and general medical information PsycInfo for verification of articles and general information in psychology Locatorplus for verification and location of books, articles and audiovisuals in the Nation Network of Libraries of Medicine SERHOLD for verification and location of serials Google for location electronic full text documents OCLC World Cat to locate books Order and manage books and subscriptions requested by libraries and staff.
  • Manage interlibrary loans and document delivery.
  • Prepares materials for mailing and follows established timetable for borrowing and lending.
  • Manage electronic journal access.
  • Create and updates local summary holdings list and updates local data records in SERHOLD.
  • Follow copyright guidelines.
  • Information Services Assist staff with using library online resources.
  • Responds to request for information, articles, and books via telephone, email, mail or walk in.
  • Scanning articles and documents to be delivered via email to Libraries around the world.
  • Provide back-up support on research or reference request Verifies information in requests using appreciate bibliographic utilities.
  • Respond to requests for information, articles, and books via telephone, email, mail or walk in.
  • Creates online requests via online bibliographic utilities, prepares and sends written ALA forms when online service is not available.
  • Files or retrieves materials correctly using the Library of Congress classification schemes.
  • Currently using the Cyber tools for Libraries ILS database system with modules for cataloging, circulation serial management, acquisitions and reports.
  • Audio Visual Use a program called EPI designers to prepare and print patients ID cards.
  • Use share point to upload and edit information in the intranet.
  • Use Avatar to import patient pictures.
Education
Associate: Arts Information TechnologyDecember 2013Strayer UniversityWashington DCArts Information Technology
Work History
Department of Behavioral Health
Skills

acquisitions, administrative, administrative support, Microsoft applications, Audio, back-up, billing, clerical, interpersonal skills, Computer literate, Operates copiers, databases, database, delivery, dentist, edit, email, fax machine, filing, forms, functional, general office duties, insurance, Logging, Director, mailing, Managing, materials, meetings, Access, Excel, mail, Microsoft Office, office, Outlook, PowerPoint, Publisher, share point, Microsoft Windows, Word, Network, next, nursing, organizational, Prepare patients, cameras, printers, psychology, rapport, Receiving, receptionist, research, scanners, Scanning, spreadsheets, supervision, Team player, technical support, telephone, phone, Therapy, utilities, written, articles

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Resume Overview

Companies Worked For:

  • St. Elizabeth Hospital
  • McLean
  • Department of Behavioral Health

School Attended

  • Strayer University

Job Titles Held:

  • Program Support Assistant / Training and Education
  • Front Desk/ Concierge
  • Dental Receptionist/Administrative Assistant
  • Library Technician

Degrees

  • Associate : Arts Information Technology December 2013

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