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Program Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Innovative Classification Specialist seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.

Highlights
  • Operations management
  • Risk management
  • Performance tracking and evaluation
  • Decisive leader
  • Adaptable
  • Court testimony
  • Federal, state and local laws knowledge
  • Deadline and results-oriented
Accomplishments

Improved department efficiency through implementation of strategic workflow and process improvements.


Developed an electronic file system for the Classification & Placement Unit that was implemented and shared by all correctional facilities.


Reduced staff turnover in one year by implementing new work schedules.


Member of the ARGO team developing processes for the Offender Management Information System

Experience
Program Specialist, 07/2004 to 2016
Universal Health ServicesNorwell, MA, United States
  • Direct or coordinate the Classification & Placement Unit of the Technical Correctional Services Bureau of Montana State Prison.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Acquire, distribute and store supplies.
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations Monitor inmate movement within the facility and ensure outside movement is accurately documented at all regional facilities.
  • Hire and terminate clerical and administrative personnel.
  • Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Conduct training sessions to teach procedures to staff.
  • Approve classification overrides and atypical designations.
  • Process and review out of state transfer requests Responsible for the DOC Population Report Investigate and research inmate claims of safety issues Monitor inmate phone calls to investigate allegations or confirm that issues exist Testify in court as a subject matter expert in classification Research & provide detailed information for DOC attorneys Audit all DOC facilities to ensure compliance with classification rules and processesDirect or coordinate the Technical Correctional Services Bureau of Montana State Prison.
Case Manager, 04/1999 to 07/2004
Health Alliance Of Hudson ValleyMount Kisco, NY,
  • Prepare and maintain case folder for each assigned inmate or offender.
  • Write reports describing offenders' progress.
  • Discuss with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in their criminal behavior.
  • Gather information about offenders' backgrounds by talking to offenders, their families and friends, and other people who have relevant information.
  • Develop rehabilitation programs for assigned offenders or inmates, establishing rules of conduct, goals, and objectives.
  • Arrange for medical, mental health, or substance abuse treatment services according to individual needs or court orders.
  • Provide offenders or inmates with assistance in matters concerning detainers, sentences in other jurisdictions, writs, and applications for social assistance.
  • Assess the suitability of penitentiary inmates for release under parole and statutory release programs and submit recommendations to parole boards.
  • Identify and approve work placements for offenders Develop and prepare packets containing information about social service agencies, assistance organizations, and programs that might be useful for inmates or offenders.
  • Conduct inmate disciplinary hearings on minor offenses.
Correctional Sergeant, 11/1996 to 04/1999
State Of IndianaAlexandria, IN,
  • Take, receive, and check periodic inmate counts.
  • Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
  • Respond to emergencies such as escapes.
  • Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
  • Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
  • Restrain, secure, and control offenders, using chemical agents, firearms, and other weapons of force as necessary.
  • Supervise and perform searches of inmates and their quarters to locate contraband items.
  • Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
  • Complete administrative paperwork, and supervise the preparation and maintenance of records, forms, and reports.
  • Supervise activities such as searches, shakedowns, riot control, and institutional tours.
  • Carry injured offenders or employees to safety, and provide emergency first aid when necessary.
  • Develop work and security procedures.
  • Resolve problems between inmates.
  • Read and review offender information to identify issues that require special attention.
  • Examine incoming and outgoing mail to ensure conformance with regulations.
  • Convey correctional officers' and inmates' complaints to superiors.
Correctional Officer, 07/1992 to 11/1996
State Of South DakotaShadehill, SD,
  • Conduct head counts to ensure that each prisoner is present.
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Inspect mail for the presence of contraband.
  • Guard facility entrances to screen visitors.
  • Maintain records of prisoners' identification and charges.
  • Process or book convicted individuals into prison.
  • Settle disputes between inmates.
  • Conduct fire, safety, and sanitation inspections.
  • Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
  • Participate in required job training.
  • Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.
  • Counsel inmates and respond to legitimate questions, concerns, and requests.
  • Use nondisciplinary tools and equipment such as a computer.
  • Assign duties to inmates, providing instructions as needed.
  • Issue clothing, tools, and other authorized items to inmates.
  • Search for and recapture escapees.
  • Supervise inmate recreational activities such as newspapers and self-help groups.
Correctional Officer, 01/1990 to 08/1992
State Of South DakotaSpringfield, MO, United States
  • Conduct head counts to ensure that each prisoner is present.
  • Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
  • Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
  • Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
  • Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
  • Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
  • Inspect mail for the presence of contraband.
  • Guard facility entrances to screen visitors.
  • Process or book convicted individuals into prison.
  • Settle disputes between inmates.
  • Conduct fire, safety, and sanitation inspections.
  • Provide to supervisors oral and written reports of the quality and quantity of work performed by inmates, inmate disturbances and rule violations, and unusual occurrences.
  • Participate in required job training.
  • Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.
  • Serve meals, distribute commissary items, and dispense prescribed medication to prisoners.
  • Counsel inmates and respond to legitimate questions, concerns, and requests.
  • Drive passenger vehicles and trucks used to transport inmates to other institutions, courtrooms, hospitals, and work sites.
  • Assign duties to inmates, providing instructions as needed.
  • Issue clothing, tools, and other authorized items to inmates.
  • Supervise inmate recreational activities such as newspapers and self-help groups.
Military Police, 01/1991 to 03/1991
City Of San Antonio, TxSan Antonio, TX, United States
  • Provide for public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
  • Record facts to prepare reports that document incidents and activities.
  • Monitor, note, report, and investigate suspicious persons and situations, safety hazards, and unusual or illegal activity in patrol area.
  • Identify, pursue, and arrest suspects and perpetrators of criminal acts.
  • Patrol specific area on foot, horseback, or motorized conveyance, responding promptly to calls for assistance.
  • Review facts of incidents to determine if criminal act or statute violations were involved.
  • Render aid to accident victims and other persons requiring first aid for physical injuries.
  • Investigate traffic accidents and other accidents to determine causes and to determine if a crime has been committed.
  • Testify in court to present evidence or act as witness in traffic and criminal cases.
  • Photograph or draw diagrams of crime or accident scenes and interview principals and eyewitnesses.
  • Relay complaint and emergency-request information to appropriate agency dispatchers.
  • Evaluate complaint and emergency-request information to determine response requirements.
  • Process prisoners, and prepare and maintain records of prisoner bookings and prisoner status during booking and pre-trial process.
  • Monitor traffic to ensure motorists observe traffic regulations and exhibit safe driving procedures.
  • Direct traffic flow and reroute traffic in case of emergencies.
  • Inform citizens of community services and recommend options to facilitate longer-term problem resolution.
  • Provide road information to assist motorists.
  • Inspect public establishments to ensure compliance with rules and regulations.
  • Act as official escorts, such as when leading funeral processions or firefighters.
Training Officer, 10/1986 to 1988
United States Marine CorpsCity, STATE,
  • Monitor, evaluate and record training activities and program effectiveness.
  • Offer specific training programs to help Marines in promotions.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Design, plan, organize and direct orientation and training for Marines Select and assign instructors to conduct training.
  • Schedule classes based on availability of classrooms, equipment, and instructors.
Direct Service Supply, 06/1985 to 10/1986
United States Marine CorpsCity, STATE,
  • Monitor, evaluate and record training activities and program effectiveness.
  • Offer specific training programs to help Marines in promotions.
  • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
  • Design, plan, organize and direct orientation and training for Marines Select and assign instructors to conduct training.
  • Schedule classes based on availability of classrooms, equipment, and instructors.
Education
Diploma: , Expected in June 1984
Anaconda High School - Anaconda, Montana
GPA:
Skills

Proficient in all computer programs (Word, Outlook, Excel, Power Point, OMIS)

Collects, analyzes, and interprets intelligence information from a variety of sources in an effort to verify safety concerns for inmate placement.

Maintains various records and ensures all reports are detailed, accurate, and timely

Receives and reviews incident reports for potential safety issues related to offender movement and classification

Testifies in criminal and civil actions for the department

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Anaconda High School
Job Titles Held:
  • Program Specialist
  • Case Manager
  • Correctional Sergeant
  • Correctional Officer
  • Correctional Officer
  • Military Police
  • Training Officer
  • Direct Service Supply
Degrees
  • Diploma

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