PROGRAM SPECIALIST/DEPUTY MANAGER/CLOSING SPECIALIST MANAGER
Motivated management professional skilled at building strong working relationships with fellow staff, supervisors and community members. Manages multiple projects under tight deadlines.
Local government background
Relationship building expert
Motivated team player
NJ Department of Community Affairs/ReNew Jersey StrongerTrenton, NJProgram Specialist/Deputy Manager/Closing Specialist Manager05/2013 to Current
Community Development Block Grant - Disaster Recovery (CDBG -DR) - Working closely with State of New Jersey, HUD,DEP,FEMA, and other Government Offices to help homeowners receive grant money and Federal assistance in the wake of Super-Storm Sandy--Start-up Program Effectively interact with Senior Government Officials, Project Managers, Stakeholders, and the public in order to move clients closer to the rebuilding of their homes.
Responsible for ensuring proper execution of government documents including; Promissory Note, Affidavits, Deeds, Income limits, Title and residency requirements.
Oversee and resolve issues grant recipients have with respect to contractual requirements Conduct case management on 100+ clients.
Calculate Grant Awards, coordinate Award Grant process, and facilitate Award Grant Signing while meeting program goals.
Communicate with Project Managers and General Contractors on case-specific issues, and effectively communicate process, deadlines, and changes in policy to our clients.
Compile and organize reports on a daily basis that are both Qualitative and Quantitative, reporting both on daily conference calls and through Excel spreadsheets.
Participate in Staff Mobile Cabinet Outreach events throughout the state of New Jersey.
Work closely with Internal Audit, Monitoring and Compliance, and Constituent Services to determine a resolution on high priority cases.
Capalbo's Gift Baskets, Winebasket.com, Babybasket.comClifton, NJCustomer Service Manager05/2010 to 04/2013
Managed, developed and motivated a dedicated team of approximately twenty Customer Service/Sales Representatives in a call center environment.
Performed a variety of supervisory duties including, but not limited to, hiring, training, performance appraisals, Live Chat, scheduling, application of company values, disciplinary action as necessary, termination, etc.
Developed training materials for new employees including manuals, tests, and role playing.
Responsible for monitoring customer feedback, quality assurance, approving of replacements of damaged product and shipping claims.
Generated daily reports and data analysis of customer service information, and call center statistics and metric.
Participated in weekly management meetings and conference calls to evaluate and develop new and affective business procedures.
Nourison Rug CorpSaddle Brook, NJAccount Manager10/1999 to 11/2009
Addressed major retailers efficiently concerning billing, service charges, damages, lost merchandise, chargeback's, and other account opportunities.
Enforced fees and penalties in accordance with company's policy on over 1,800 accounts.
Administered purchase orders that come through EDI transmission, and made informed decisions after analyzing customers' credit history.
Effective communicator able to work with Sales Representatives, Logistics, Customer Service, and Accounting to ensure client satisfaction.
Accounting PrincipalsHasbrouck Heights, NJRecruiter08/1998 to 10/1999
Recruited, screened, interviewed, tested, and evaluated applicants.
Assisted in designing advertisements and implemented marketing strategies.
Set-up and participated in Area Career Fairs.
Bachelor of Arts:Communication Studies and Pre-LawMontclair State University, Montclair, NJGPA: Magna Cum Laude
Dean's ListCommunication Studies and Pre-Law Magna Cum Laude
Associate of Arts:BusinessWestern International UniversityBusiness
Accounting, advertisements, billing, call center, case management, credit, client, clients, customer service, data analysis, designing, Disaster Recovery, EDI, Government, hiring, Internal Audit, logistics, marketing strategies, Excel spreadsheets, money, communicator, performance appraisals, quality assurance, reporting, sales, scheduling, shipping, statistics, supervisory, training materials, transmission
Notary Public Notary Public, State of New Jersey -- My Commission Expires 01/30/2019
Professional and Service Organizations: Montclair State University Alumni Recruitment Team Recruiter Lambda Pi Eta - National Communication Honor Society Served a term on the Executive Board as Treasurer.