Dedicated, friendly, customer service oriented, team player with a background in Social Services.
Certified Training Certificate-Global Career Development Facilitator-2005
Pre-screened perspective clients looking for shelter. Meet the daily needs of current residents, from resident requests to handing out resident medication. Answered telephones in a polite and efficient manner.
Interviewed applicants applying for Medicaid and Food Assistance. Processed initial applications and re-certifications for medical and food benefits.
Worked with food stamp recipients in a government mandated employment and training program designed to assist clients in becoming self sufficient and increasing their individual employability. Utilized the CBMS system to determine if eligibility requirements were met.
Demonstrated outstanding counseling and interpersonal communication skills creating a supportive, non-judgmental environment that encouraged clients to actively participate and speak openly.
Adhered to company policies and guidelines in regards to confidentiality of client's personal and private information.
Oversaw three Case Managers and trained new incoming staff.
Met with prospective residents in an polite and efficient manner. Confidently and effectively addressed current resident's needs and issues. Successfully maintained office operations by using leasing programs as well Microsoft and Excel.
Efficiently maintained the daily operations of a cellular telephone store. Suggested and implemented new procedures, increasing store efficiency and productivity.Interviewed and trained new employees, monitored work performances, and represented the company in a professional manner.
Coursework in Social Work/Family Studies.
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