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Program Representative Resume Example

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PROGRAM REPRESENTATIVE
Summary
Business Analyst offering eight years of strategic development and project management services in the military and private sector. Supervised and trained 200 personnel on administrative techniques, customer service etiquette and accountability procedures. I do have a active security clearance, Managed risk along multiple lines to service equipment and assets valued at $400.M while supervising projects meeting the vision of senior leadership. Possess a comprehensive background in leadership, training and accountability derived from twenty seven years of experience in the United States Army. Proven ability to be a corporate steward interacting and driving results for diverse audiences and multiple levels of leadership in visibly fast - paced environments. Passionate about service integrity and the growth of an organization while assisting in meeting and exceeding current expectations. AREAS OF EXPERTISE Administration Data Analysis / Collection Record Management Customer Service Leadership Training Personnel / Project Management Strategic Development / Implementation Oral / Written Communication
Experience
01/2014 to CurrentWounded Warrior Project -TRACK Program
  • TRACK is the first education center in the nation specifically for Wounded Warriors.
  • The 12-month program gives warriors a jump-start on meeting their educational goals, while also supporting goals around personal health and wellness, mental health and career development.
  • TRACK students support one another during their journey and leave the program with the skills and supports necessary to continue their education and/or enter the civilian workforce.
  • Completed two academic semesters at Florida State College at Jacksonville.
  • Received Peak Performance Training encompassing the principles of sports psychology and bio-feedback.
  • Physically trained three times a week according to fitness plan assigned by trainer.
  • Completed all extra TRACK curriculum including financial counseling, peer mentor training, and formal protocol.
  • Attended numerous community events including donating a day to Beaches Habitat for Humanity.
Program Representative01/2014Florida State CommunityJacksonville, FL
  • Acted as student liaison between the student body and academic support center along with its counselors.
  • Attended quarterly meetings in order to update students on changes to programs and university protocols.
  • Assisted 22 students utilizing faculty such as counselors and professors from the academic support center to engage and educate students on changes to curriculum and end of course surveys.
  • Managed and tracked contact information of 22 personnel cohort program; resulted in a streamlined communication process between faculty and students.
01/1986 to 01/2014United States Army, FT. Bragg N.C
  • Maintained power generation equipment through monthly, quarterly and yearly maintenance.
  • Also maintained generator trailers, company tool room, material safety data sheet, and hazardous material storage shed.
  • Managed 150+ personnel maintaining and distributing parts and tools determining where priority missions and fixes were needed; held classes consisting of 15 personnel addressing proper maintenance and use of equipment.
  • Developed inventory and tracking system accounting for eight 5k generators, four 15k generators, hundreds of tools and trailers valued at 200K; improved compliance in the maintenance department from 0% to 100%.
  • Developed and presented classes addressing basic maintenance and operation of power generation equipment to classes consisting of 15 personnel using verbal, written and practical application instruction.
RONNETTE FRAZIER, PG. 2
  • Managed 100+ Material Safety Data Sheets and Hazardous Materials Handbook; serviced and tracked power generators / power generation equipment, trailers, Humvee and transport vehicles upkeep and performance valued at $400 M.
  • Assisted in the reduction of Occupational Safety and Health Administration motor pool infractions from 80% compliance to 95% compliance through the updating of Material Safety Data Sheets and the correct labeling and placement of HAZMAT materials.
  • Analyzed company's current vehicle readiness level of 80% taking corrective actions to bring the company up to 95% while assisting three attached medical readiness units consisting of 52 vehicles with trailers through strict adherence to deadlines, compliance and ensuring basic mechanic procedures were being followed.
  • Supervised 100% compliance of supply room procedure and regulations governing accountability, responsibility and maintenance of stock record accounts valued at $35K; periodically inspected tools and prepared list of tools needing repairs for executive leadership.
Education
Bachelor of Computer Science Degree2016Florida, State Community Jacksonville
Associate of Applied ScienceJacksonville Area Technical College
Project Manager Course, Network +, Security+, A+, and Cyber Security Certification. US Army, Department of Defense Information Assurance Awareness Certification,( 2008 )
Skills
A+, academic, accounting, Army, basic, counseling, financial, instruction, inventory, leadership, Materials, mechanic, meetings, mental health, mentor, Network, Peak, personnel, protocols, psychology, repairs, Safety, trainer, written
Additional Information
  • AWARDS Army Commendation Medal Good Conduct Medal Global War on Terrorism Expeditionary Medal Global War on Terrorism Service Medal National Technical Honors Society Phi Beta Kappa Honors Society
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Resume Overview

Companies Worked For:

  • Wounded Warrior Project -TRACK Program
  • Florida State Community
  • United States Army, FT. Bragg N.C
  • RONNETTE FRAZIER, PG. 2

School Attended

  • Florida, State Community Jacksonville
  • Jacksonville Area Technical College

Job Titles Held:

  • Program Representative

Degrees

  • Bachelor of Computer Science Degree 2016
    Associate of Applied Science
    Project Manager Course, Network +, Security+, A+, and Cyber Security Certification. US Army, Department of Defense Information Assurance Awareness Certification,( 2008 )

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