Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Trained staff on how to improve customer interactions.
Provo/Orem Chamber of Commerce Board of Directors and Chairman of the Board Review Board of Small Business Revolving Loan Fund with Community of Economic Development Services for Orem State League of Cities and Towns Review and Taxation Committee Orem City Strategic Plan Executive Council She has spent year in volunteer services, March of Dimes, as Utah County Chair, presenter at many personal appearance seminars, and American Cancer Society for Utah County to names a few. Joyce has held many executive positions in her Church, Relief Society, Young Women's Organization and Primary Organization. PROFESSIONAL ACTIVIES AND ACCOMPLISHMENTMENTS Attended several local, regional, and national conferences including: National Association for the Education of Young Children, National Association of Child Care Resource and
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