Detail-oriented Social Services Professional exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others. High-energy, optimistic and driven professional adept at cultivating and directing high-performing teams and developing constructive relationships with a wide range of business and community partners. Frequently excelling in client support, program development, grant writing and fundraising. Comprehensive background includes government and non profit managerial experience.
13 years experience in Government and Non-profit sector
11 years management and supervisorial role, over-seeing as many as 30 staff
7 years experience managing various program budgets up to 1.2 million dollars
6 years administrative experience such as payroll and database management (including but not limited to HMIS, IIS, FSFN, Donor perfect)
5 years experience training, community outreach, and program & curriculum development
5 years experience in fundraising, special events coordination, intern, volunteer/mentor/tutor recruitment and management
4 years grant writing, including federal, state, county and private restricted funds management
4 years Legislative and Advocacy leader
3 years experience in facilities maintenance and management
1.5 years experience Quality, COA (Council on Accreditation),Policy and Procedure development, and Crisis management leader
Outreach and Community development Exemplary people management skills Exceptional communication skills HIPAA guidelines
Exemplary people management skills
Exceptional communication skills
Staff leadership and development
Contract management Advocacy and legislative relations Policy/program development Quality management care team member
Advocacy and legislative relations
Quality management care team member
Maintain program performance and integrity in conformance with community and funder expectations
Track and report performance data as scheduled
Develop program operating policies and procedures
Insure compliance with IMPOWER policy and procedures, including statutory and regulatory requirements
Insure compliance with HUD, Federal, County, and local government policies and procedures, including statutory and regulatory requirements
Provide support to various Advisory Boards and Community Committees
Cultivate and work with community partners and the business community to develop employability opportunities, local resources Increase in-kind and financial supports for the program
Assist in identifying and writing grants to support the program
Provide support and direction for Youth Advocacy Board and related activities
Recruitment, retention, training, and development Volunteers, Mentors, Interns, Public Allies, and Tutors
Maintain a fiscally sound program, staying within budgeted guidelines.
Supervise assigned employees, including training, individualized performance planning, corrective action, and complete employee performance evaluations by the due date.
Provide supervisory requirements for client files and HMIS, FSFN, and IIS databases
Ensure all employees receive pre service and in service training as well as professional development opportunities
Oversee facility maintenance and insure compliance with lease requirements
Oversee program vehicles maintenance and insure safety and compliance (6 vehicles)
Act as program representative, advocate and legislative liaison
Develop and/or oversee program development, trainings, and curriculum, utilizing research and evidence based practices
Coordinated discharge planning to create smooth transitions into the community
Addressed Quality and crisis issues, developed best practices and improved service delivery.
Represented the agency to government, funding and field sources at meetings and conferences.
Assessed residents' psychosocial needs in a long-term care atmosphere.
Referred clients to food banks, financial assistance programs, employment and training support and health and immigration services.
Maintained a comprehensive database of job listings.
•Overseen Independent Living Programs for Orange, Osceola and Seminole counties, served +600 clients between ages 13-23
•Advocate for youth in and out of the foster care system.
•Reviewed eligibility and assessed youth for various programs
•Supervised, coached, mentored, facilitated trainings, and performance evaluations of 17 staff
•Ensured performance measures and contract requirements are being met
•Reviewed and audited Independent Living case files
•FSFN supervisory reviews of Independent Living cases and approval of services and payments
•Supervised authorization of payments to Independent Living youth, designated payees, and providers
•Developed community partnerships such as Housing, Education and Employment for Independent Living youth
•Reviewed court documents, such as Judicial Reviews
•Maintained and developed partnerships with community organizations and resources
•Developed and prepared publications, brochures, letters, posters, flyers, and other collateral materials necessary for the Independent Living program and its partners
•Provided trainings to other social service agencies, community partners and organizations
•Developed and maintained youth engagement and involvement in the Child Welfare System and the community (Youth Advisory Board)
•Organized or assisted with various events
Provided supervision to 3 locations serving approximately 300 children in various youth programs
Supervised, coached, and mentored staff of 30
Developed staff scheduling, Implemented payroll, Performance evaluations, and disciplinary documents of all staff
Conducted training city staff, government staff, DOE staff, and the community at large
Designed, organized, implemented, and evaluated the success of youth programs
Acted as liaison between Orange County Public Schools administration, School counselor/Psychologist, 4C (Community Coordinated Care for Children) the Club (Orange County Mayor initiative) and the City of Maitland/Leisure Services
Managed and updated reports, spreadsheets, attendance, and payment records for department and City Council meetings
Maintained files and paperwork related to program, DCF (Department of Children and Families), and Orange County, personnel, 4C, and partner scholarships
Responsible for youth programs budget management and recommendations
Developed and maintained partnerships with families and community organizations
Assisted with city events and fundraisers as team lead, and supervised temporary and part time staff
Contributed to the recruitment and development of donors and sponsorships
Assisted in the grant writing for recreation, athletic, and youth programs
Processed scholarship applications and submitted for approval
Acted as a team member to assessed participants (ages 4-15) regarding educational performance, daily conduct, behavioral issues, skills, abilities, interpersonal relationships, etc, to evaluate the need for additional assistance and services
Worked with children with disabilities, organized meetings with staff, parents, school personnel, and school Counselor, to addressed special needs and additional services
Developed and prepared publications, brochures, letters, posters, flyers, and other collateral materials for marketing the youth programs
Provided input and assisted with maintenance of the department website
Managed budget/spending plans for recreation, athletic, events and youth programs
Maintained files and paperwork related to the City of Maitland Youth programs and all other applicable community partners
Curriculum designer and researcher for development of new youth programs
Concurrent with Non-Profit Management Certificate
Expected Graduation of April 2015
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