Program Manager highly skilled at shifting between various roles within managing a training program for adults with developmental and cognitive disabilities and retail store program.
Dual roles of managing a day program for developmentally and cognitively disabled adults training them job and social skills to be competitive in community employment. Managing the retail store in which they train in.
Manage and execute individual behavior plans, follow level of needs for each individual, complete data collection and assessments and execute training for individual goals of each client.
Marketing, customer service, acquiring donations of sellable goods, displaying, inventory and quality control of merchandise.
Explained program offerings and requirements to clients and answered related questions.Kept up-to-date, thorough and accurate case files.Addressed program and policy issues, developed best practices and improved service delivery.Managed a caseload of 100 at any given time.Referred clients to partner agencies for additional services.Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.Collaborated with team members to identify and accomplish agency objectives.Evaluated team member performance and offered constructive feedback. Managed 3 case workers. Worked with local businesses to commit employees and funding for mentoring program.
Cerifications in CPR, PMT, First Aid.
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