Program Manager Resume Example

• Aforementioned management functions.
• Managed this PACE program for nearly 70 seniors with co-located housing.
• Served on various Committees and Task Forces including but not limited to Ethics, Policy and Procedures, Senior Management Operations, Scholarship Award, Board & Care initiatives.
• Provided required staff education and training on various topics including HIPAA, Infection Control, Dementia, Emergency Procedures, etc.

• Opened the first PACE program in Alameda County.
• Executed instrumental leadership in helping On Lok establish systems and procedures for running a PACE program in a new County and 50 miles away from the administrative office and other support departments.
• Grew census from zero to 50.
• Established a community presence and created network alliances and partnerships.
• Maintained an active involvement in the promotion of On Lok in the community meeting with elected officials, nonprofits, and other key members of the tri-city community.

• Developed, coordinated, and delivered over 50 eldercare and caregiver seminars, presentations, fairs and workshops for local businesses.
• Secured a $93,000 grant to implement prescription assistance for the elderly, and helped launch this project.
• Strengthened branding and visibility in the community through various creative marketing initiatives.
• Developed and managed a local, eldercare consultation and referral service for corporate clients, which included product development.
• Interviewed by local media for televised and published news stories impacting seniors (e.g., Dallas Morning News).

• Responsible for all aspects of developing website content targeting seniors and baby-boomers.
• Created on-line tools and resources for caregivers and seniors facing relocation and retirement, assisted living, or nursing home placement.
• Assistant to the Website Director providing supervision to remote contract editors, which included task and payment approval.

• Developed continuing education training videos on elder abuse and home safety for various health professionals earning CEU credit towards professional licensure requirements.

• Established quarterly program goals and objectives, managed budget, researched and purchased a database for client records, managed resource information for client distribution, generated reporting standards and documentation forms, implemented program evaluation, hired and supervised staff.
• Provided counseling and consultation services for older adults and caregivers through home visits, office visits, and by telephone.
• Delivered over 50 presentations, workshops, seminars, and fairs.educational seminars to the community, professionals, and local businesses. Topics ranged from caregiver concerns to age-related matters.

• Provided case management for outpatient geriatric patients for the Presbyterian Senior Medical Center.
• Developed a social work orientation manual and competency exams.
• Marketing responsibilities and activities.
• "Center Coordinator" and coordinator for social workers.
• Center representative to the Program Development Committee.

Elder Care Counselor (03/92 – 08/93)

• Managed a consultation and referral service for eligible nationwide employees with older relatives residing in a 20+ county service area.
• Presented eldercare seminars to employees of corporate clients.
• Maintained a computerized database of social services for Dallas County.
• Assisted in the development of an Aging Information Directory (1992).

Aging Information Specialist (06/91 – 03/92)

• Supported older persons and their caregivers via telephone through assessment, provision of appropriate referrals, and serving as a liaison when necessary.

Information and Referral Specialist (02/91 – 05/91)

• Provided telephone information about various health and human services directing caller to the most appropriate services meeting their needs.