Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Effective leader with over 20 years of experience in the field of aging in healthcare and nonprofit management. Skilled manager with strong administrative and people skills.

Core Qualifications
  • Accomplished leader
  • Gerontology expert
  • Project manager
  • Facilitator
  • Program administrator
  • Interdisciplinary team member
  • Advocate
  • Team-builder & collaborator
Program Manager, 06/2002 to Current
UlRichmond, CA,
  • Responsible for the management of PACE center operations including service delivery, quality of care, staffing, and finances. Ensure Title 22 regulatory compliance for a daily adult day health program and skilled home health services.
  • Supervise over 60 professional and paraprofessional staff including nurses, physical and occupational therapists, social workers, activity therapists, HHAs/CNAs, and administrative support staff.
  • Perform all supervisory functions including interviews, hiring, orienting and training, disciplinary actions, and annual performance evaluations and competency testing.
  • Provide leadership to an interdisciplinary team including Primary Care Providers. Facilitate regular team meetings, influence team dynamics, and provide conflict resolution to achieve care plan concurrence.
  • Oversee the care coordination and delivery of comprehensive health services and care management for over 200 nursing home eligible seniors who reside in the community.
  • Advance the goals and objectives of the organization by developing department specific performance goals, participating in establishing and monitoring financial projections, and working collaboratively with other managers on issues related to quality programming, efficiency and cost effectiveness.
  • Continuous operational assessment, identification, and implementation of quality improvement.
  • Developed a training curriculum with PacePartners consultants and provided training to PACE managers and senior managers around the country.
  • Trained disaster program commander for On Lok's Disaster Preparedness Program.

Program Manager, Montgomery Center, 02/2004 to 04/2006
Columbia UniversityNew York, NY,
  • Aforementioned management functions.
  • Managed this PACE program for nearly 70 seniors with co-located housing.
  • Served on various Committees and Task Forces including but not limited to Ethics, Policy and Procedures, Senior Management Operations, Scholarship Award, Board & Care initiatives.
  • Provided required staff education and training on various topics including HIPAA, Infection Control, Dementia, Emergency Procedures, etc.

Program Manager, Fremont Center, 06/2002 to 02/2004
Adoptions TogetherBeltsville, MD,
  • Opened the first PACE program in Alameda County.
  • Executed instrumental leadership in helping On Lok establish systems and procedures for running a PACE program in a new County and 50 miles away from the administrative office and other support departments.
  • Grew census from zero to 50.
  • Established a community presence and created network alliances and partnerships.
  • Maintained an active involvement in the promotion of On Lok in the community meeting with elected officials, nonprofits, and other key members of the tri-city community.

Director of Marketing, 2000 to 05/2002
Senior Citizens Of Greater DallasCity, STATE,
  • Developed, coordinated, and delivered over 50 eldercare and caregiver seminars, presentations, fairs and workshops for local businesses.
  • Secured a $93,000 grant to implement prescription assistance for the elderly, and helped launch this project.
  • Strengthened branding and visibility in the community through various creative marketing initiatives.
  • Developed and managed a local, eldercare consultation and referral service for corporate clients, which included product development.
  • Interviewed by local media for televised and published news stories impacting seniors (e.g., Dallas Morning News).

Director, Health and Senior Content , to
MatureMarket.comCity, STATE,
  • Responsible for all aspects of developing website content targeting seniors and baby-boomers.
  • Created on-line tools and resources for caregivers and seniors facing relocation and retirement, assisted living, or nursing home placement.
  • Assistant to the Website Director providing supervision to remote contract editors, which included task and payment approval.

Video Trainer, Independent Contractor, to
PRIMEDIA Workplace LearningCity, STATE,
  • Developed continuing education training videos on elder abuse and home safety for various health professionals earning CEU credit towards professional licensure requirements.

Director, Elder Support Program, 1997 to 2000
Senior Citizens Of Greater DallasCity, STATE,
  • Established quarterly program goals and objectives, managed budget, researched and purchased a database for client records, managed resource information for client distribution, generated reporting standards and documentation forms, implemented program evaluation, hired and supervised staff.
  • Provided counseling and consultation services for older adults and caregivers through home visits, office visits, and by telephone.
  • Delivered over 50 presentations, workshops, seminars, and fairs.educational seminars to the community, professionals, and local businesses. Topics ranged from caregiver concerns to age-related matters.

Geriatric Social Worker, 04/1995 to 10/1997
Presbyterian Hospital Of DallasCity, STATE,
  • Provided case management for outpatient geriatric patients for the Presbyterian Senior Medical Center.
  • Developed a social work orientation manual and competency exams.
  • Marketing responsibilities and activities.
  • "Center Coordinator" and coordinator for social workers.
  • Center representative to the Program Development Committee.
Elder Care Counselor & Specialist, 01/1991 to 07/1993
Community Council Of Greater DallasCity, STATE,

Elder Care Counselor (03/92 – 08/93)

  • Managed a consultation and referral service for eligible nationwide employees with older relatives residing in a 20+ county service area.
  • Presented eldercare seminars to employees of corporate clients.
  • Maintained a computerized database of social services for Dallas County.
  • Assisted in the development of an Aging Information Directory (1992).

Aging Information Specialist (06/91 – 03/92)

  • Supported older persons and their caregivers via telephone through assessment, provision of appropriate referrals, and serving as a liaison when necessary.

Information and Referral Specialist (02/91 – 05/91)

  • Provided telephone information about various health and human services directing caller to the most appropriate services meeting their needs.

MSW Intern, Department of Geriatrics, 08/1993 to 04/1994
Parkland Health And Hospital SystemCity, STATE,

MSW Intern, 08/1994 to 04/1995
Baylor Home CareCity, STATE,
Master of Science: Social Work, Expected in 1995
University of Texas at Arlington - Arlington, TX
  • Concentrations: Direct Care & Administration and Community Practice
Bachelor of Arts: Psychology & Sociology, Expected in 1990
University of Texas at San Antonio - San Antonio, TX

Texas License: LCSW #28053 (inactive)


Nonprofit manager, clinical social worker, systematic planner and organizer, exceptional communicator, expertise in gerontology and aging, patient relations, process improvement, financial/budget management, educator and trainer, patient-centered case manager, counselor and consultant, capable manager of people, effective time manager, detail-oriented, highly organized.

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School Attended

  • University of Texas at Arlington
  • University of Texas at San Antonio

Job Titles Held:

  • Program Manager
  • Program Manager, Montgomery Center
  • Program Manager, Fremont Center
  • Director of Marketing
  • Director, Health and Senior Content
  • Video Trainer, Independent Contractor
  • Director, Elder Support Program
  • Geriatric Social Worker
  • Elder Care Counselor & Specialist
  • MSW Intern, Department of Geriatrics
  • MSW Intern


  • Master of Science
  • Bachelor of Arts

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