program manager resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Customer-oriented Program Manager with over [Number] years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Project coordination
Performance monitoring
Issue and conflict resolution
Team management
Flexible
Partnership development
Program leadership
Policy and procedure improvements
Experience
Program Manager, 06/2009 to 09/2013 Alleare Consulting – Washington, VA,
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
Uncovered issues to determine solutions and assist program participants.
Cultivated relationships with community groups, project stakeholders and funding sources to maximize program outreach.
Tracked progress by employing program documentation, directives, funding information and other vital program materials.
Developed programs and initiatives to support organization's long-term goals.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
Maintained scheduling and optimal quality standards to keep audiences informed or entertained.
Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
Communicated effectively with staff to gain better understanding of country rules, laws and regulations, which promoted efficient development of legal parameters.
Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.
Implemented security processes for global organization and delivered proper training to staff members.
Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
Analyzed program data to assist in strategic decision-making.
Developed and maintained program budget by forecasting costs and documenting expenditures.
Coordinated departments in planning and executing interdepartmental integration of program plans and projects.
Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
Verified contents of project deliverables met expectations, contributing to early warning detection, problem triage and execution of effective solutions.
Refined program efforts to meet defined objectives by implementing timelines, budgets, dashboard monitoring and quality assurance methods.
Built high-performing teams, personally interviewing, hiring, training and coaching new members and continuously appraising performance and resolving shortcomings.
Assisted management in development and enforcement of vendor performance standards, suggesting approaches to optimize vendor efficiency.
Facilitated knowledgeable planning and implementation through educating management on processes and procedures standard in other departments.
Led business development evaluation and business analysis.
Maintained up-to-date and accurate program files and records.
Advised department managers on company objectives, obtaining approval for departmental operation strategies from company executives and experts.
Director, Education and Training Services, 08/2005 to 06/2009 United States Air Force – City, STATE,
Oversaw staff, financials and key performance indicators to manage business operations.
Cultivated and maintained positive relationships with employees and freelance personnel.
Recruited, hired and trained employees on operations and performance expectations.
Liaised with stakeholders to address issues and implement solutions.
Developed department performance goals and methods for achieving milestones.
Reviewed completed work to verify consistency, quality and conformance to creative plans.
Generated reports to provide data for corrective actions and improvements.
Collaborated with technical directors and crew members to organize schedules by factoring in production requirements and materials availability.
Reached community census goals through outreach, lead generation and lead conversion.
Studied scripts to assess creative direction and resource requirements for successful production.
Senior Program Manager and Planner, 07/2001 to 08/2005 United States Air Force Europe – City, STATE,
Coordinated operations and communications between cross-functional areas resulting in enhanced [Result].
Oversaw project management for [Product or Service] and coordinated requirements, scheduling and execution.
Reported project statuses to facilitate delivery schedules and manage bottlenecks.
Established operational priorities to meet contractual requirements on time and within budget.
Identified and assessed risks and deployed proactive mitigation plans that met budgetary parameters and resolved [Type] issues.
Built lasting and lucrative partnerships with new and existing customers through continuous engagement and monitoring service quality.
Directed [Type] projects to meet cost, schedule and quality targets.
Interfaced with [Job title] to coordinate [Type] activities to support program needs.
Spearheaded [Type] programs while serving as primary contact for client.
Prepared deliverables to drive continuous improvement resulting in [Result].
Led [Type] teams to achieve operational standards and meet safety, quality and delivery metrics.
Developed and implemented [Type] plans and schedules to execute client contracts.
Managed production tasking across [Number] functional areas to maximize operational efficiency.
Stayed abreast of local, state and federal regulations to bolster compliance of corporate procedures.
Received [Number] promotions to positions of increased responsibility based on proven results.
Played key role in developing and implementing [Product or Service] for new office build-outs.
Leveraged job-specific knowledge and abilities to identify solutions to issues and diminish conflicts.
Program Manager, Aircrew Graduate Evaluation, 10/1996 to 07/2001 United States Air Force – City, STATE,
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates.
Monitored and created reports showcasing program outcomes to communicate results with clients and stakeholders.
Uncovered issues to determine solutions and assist program participants.
Developed programs and initiatives to support organization's long-term goals.
Designed and implemented standard operating procedures in various departments for optimal efficiency.
Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.
Boosted performance and drove cost controls while achieving project and overall objectives to ensure customer satisfaction.
Established information and data classification levels encompassing privacy, trade secrets and intellectual property.
Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components.
Analyzed program data to assist in strategic decision-making.
Cultivated relationships with senior executives, program partners and sponsors to maintain stability in program support, funding and overall direction.
Consulted with internal managers and executives to understand goals and objectives, liaising with external partners to develop and implement program strategies.
Verified contents of project deliverables met expectations, contributing to early warning detection, problem triage and execution of effective solutions.
Refined program efforts to meet defined objectives by implementing timelines, budgets, dashboard monitoring and quality assurance methods.
Led business development evaluation and business analysis.
Education and Training
Master of Arts: Military Art And Science, Arabic, Expected in 06/2009 to Air University - Montgomery, AL GPA:
Master of Arts: Adult Education And Distance Learning, Expected in 12/2005 to University of Phoenix - Tempe, AZ, GPA:
Bachelor of Arts: Adult Occupational Education , Expected in 06/1996 to Wayland Baptist University - Plainview, TX GPA:
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